Embark on a journey of leadership excellence as General Manager for The Ghan.
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About the Role
This is a unique opportunity for a visionary leader to shape unforgettable experiences for guests.
Key responsibilities include:
* Curating and developing exceptional on-board and off-train experiences that exceed expectations.
* Managing Net Promoter Scores (NPS) to ensure guest service consistently exceeds expectations.
* Driving strategic management of workflows, labour costs, waste, and supplier relationships to achieve optimal results.
* Inspiring and developing a passionate team, fostering a high-performance culture that prioritizes guest satisfaction.
About You
Candidates with exceptional organisational skills, strategic thinking, and dedication to exceptional guest service are ideal for this role. Key qualifications include:
* Ability to plan for both immediate needs and long-term objectives.
* Deep commitment to enhancing the guest experience, aligning every action with our promise of creating lasting memories.
* Skilled at fostering a collaborative and motivated team environment.
* Attuned to safety, risk management, and compliance, ensuring a secure atmosphere for guests and staff.
What We Offer
* Generous discounts on travel and experiences.
* An attractive salary package.
* Study Assistance Policy.
* A career with opportunities for progression, transfers, and secondments.
* Private Health discounts.
* Employee Referral Program.
* Employee Assistance Program.
* Discounts on merchandise.
* Parental Leave Policy.
* Purchased Leave Policy.
Shape the future of experiential tourism by joining our dynamic team.