IT Support Technician
Location:
Ringwood, Hampshire, + Hybrid Home Working
Salary:
£25,077 + Profit Share + Benefits
Hours:
37.5 hours per week full time
The Role
You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client's customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.
Skills & Experience
To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service.
This role is subject to a clear standard DBS check being received.
The Package:
* Ongoing training and support
* Role-specific training is available through Microsoft Learn
* Company Profit Share (first £3,600 is tax free)
* 22 days annual leave plus bank holidays, increasing with length of service
* Birthday as additional paid leave
* Additional paid leave (dependent on company performance)
* Company sick pay policy
* Pension Scheme
* Private Medical Insurance including dental
* Free Parking
* Hybrid Working
* Progression opportunities
* Fresh fruit, the occasional pizza and a posh coffee machine
Our Client
Our client is specialist provider of IT Infrastructure and Support Services for over 25 years.
They are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.
Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.
They encourage their colleagues to progress, including into other teams and departments.
Join their friendly company with a great team and positive company culture. They offer hybrid working at home and in their purpose-built office.