Team Leader Family Violence Services (SR0013)
* Lead a team of family violence practitioners at confidential locations to support people experiencing family violence
* Opportunity to contribute to the ongoing improvement and development of the family violence program
* Salary packaging, gifted leave at Christmas and Easter, paid parental leave
About The Role
The Team Leader - Family Violence Services leads a team of Specialist Family Violence Practitioners and Program Support Workers at confidential locations to deliver a trauma-informed, high-quality service to adults and children who have experienced or are experiencing family violence, including victim survivors with complex needs. This role sits within an integrated leadership team providing extensive knowledge and expertise to Good Shepherd's family violence programs in Bayside Peninsula.
This position oversees and provides support to victim survivors residing in crisis accommodation, refuge and transitional accommodation, and provides the team of specialist family violence support practitioners and program support workers with ongoing support, supervision and professional development through an intersectional trauma-informed lens.
This role is responsible for the operational oversight of a 24/7 refuge and an emergency accommodation including managing these facilities alongside a dedicated team and is required to be based at different sites within Bayside Peninsula.
The Team Leader will have a strong focus on children and young people as victim survivors in their own right and will ensure that children and young people displaced due to family violence are supported through the development and implementation of recovery activities including early intervention.
Knowledge and experience of people leadership, quality, innovation and service improvement are required to ensure the delivery of evidence informed services with measurable client outcomes. The Team Leader will also be managing the accommodation portfolio, exploring and developing new pathways and relationships within the housing and private rental sector.
Key Responsibilities
* Provide leadership and guidance to family violence practitioners and program support workers, recognising individual strengths and development needs.
* Offer mentoring, supervision, and performance improvement support to staff.
* Ensure services are high-quality, evidence-informed, and aligned with Good Shepherd values and funding agreements.
* Promote best practice strategies to mitigate risk and support healing and recovery for adult and child victim survivors.
* Ensure children and young people are supported as victim survivors in their own right.
* Oversee emergency accommodation and refuge operations, including staffing and infrastructure.
* Manage rosters to ensure adequate shift coverage.
* Assess referrals for accommodation support across emergency, refuge, and transitional housing.
* Oversee property management, liaise with tenancy partners, and ensure properties are maintained and filled.
* Develop and implement systems for accurate data collection and reporting.
* Build collaborative relationships with internal and external stakeholders, including housing providers.
* Contribute to continuous improvement of the family violence program in line with MARAM and sector frameworks.
About you
* Tertiary qualification in Social Work, Psychology or a related tertiary discipline meeting Rec209 Mandatory Qualification requirement or a Graduate Certificate in Family Violence (See below)
* Experience working in the family violence sector
* Experience leading a dynamic team through a process of change management
* Demonstrated knowledge of the impacts of family violence and the capacity to apply appropriate theoretical frameworks to practice
* Demonstrated success working as part of an effective team, along with the ability to be self-directed
* Experience in providing supervision and/or mentoring of practitioners
* Solid administrative and organisational skills, with accurate record keeping and strong attention to detail
* Capacity to multi-task and manage prioritisation of urgent tasks including in crisis situations
* A current Victorian Driver's License
Family Violence Minimum Mandatory Qualifications under Recommendation 209
As per the minimum mandatory qualifications requirements via
All candidates wishing to apply for this role must be able to demonstrate that they:
* are considered EXEMPT under the policy OR
* hold a Bachelor of Social Work or other equivalent qualification OR
* have minimum 5 years relevant professional experience, OR a related qualification as per the mandatory minimum qualification requirements. OR
* hold significant cultural knowledge and experience or lived experience, and have faced barriers to educational pathways
Please note that candidates wishing to enter the specialist family violence workforce via a related qualification or 5 years related professional experience pathway, OR the significant cultural knowledge and experience or lived experience pathways will be required to work towards an equivalent qualification within specified timeframes (as per the mandatory minimum qualifications policy). If you believe these pathways may apply to you and would like more information, please don't hesitate to contact ***********@goodshep.org.au to discuss this further.
* Salary packaging - which can add up to $15,900 in tax-free pay per year
* 4 days gifted leave at Christmas and Easter (pro rata)
* Up to 100 hours of paid study leave (where relevant to role)
* 12 weeks paid parental leave (primary career)
* Additional leave through purchase leave pathways
* Employee Assistance Program, a free and confidential counselling service
* Eligible for participation in the portable long service leave program
About Us
Our strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.
We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.
Good Shepherd Australia New Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community. At GSANZ, we strive for an inclusive culture where all identities feel safe and that they belong. We welcome and actively seek applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people. Each person's individual decision regarding disclosure will be fully respected.
How to apply
Please click 'Apply' to complete your application. Please upload your resume and a brief cover letter addressing the requirements of the role.
Applications are considered as they are received. APPLICATIONS CLOSE: 4 January 2026
To view the position description, please email ***********@goodshep.org.au
We recognise that applicants may hesitate to disclose their need for adjustments during recruitment due to concerns about discrimination. To address this, Good Shepherd asks all candidates about any required accommodations, with the intention of minimizing any sense of exclusion or discomfort associated with requesting adjustments.
Good Shepherd believes in genuine inclusive practice and employment and will therefore offer job customisation to meet the varying needs of diverse candidates.
Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.
Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.
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