Overview
Digital Product Manager (Payments & Finance)
Full-Time Temporary to November 2027
Salary Range $149,739 - $173,174pa + super
Location flexible across Revenue NSW offices with hybrid working
The Digital Product Manager for Payments & Financial Management will be responsible for the strategic development, implementation, and management of a digital payment & financial ledger system.
This role involves collaborating with various stakeholders across departments within the Revenue NSW agency, Department of Customer Service, and end-users, to ensure the system meets the needs of all parties and complies with relevant regulations and standards.
Additionally, the role includes overseeing payment collection processes and integrating the system with banking services.
Key Responsibilities
Product Vision and Strategy: Develop and communicate a clear vision and strategy for the digital payment & financial ledger system, aligning it with the Revenue NSW Aspire strategy
Defining and Tracking Key Success Metrics: Define and track key success metrics for the digital product, using data to measure performance and inform decision-making
Stakeholder Engagement: Engage with stakeholders to gather requirements, understand their needs, and ensure their input is incorporated into the product development process
User-Centric Design: Advocate for the needs of the end-users, ensuring the product is user-friendly, accessible, and meets their requirements
Backlog Management: Collaborate with the Product Owner and development team to prioritise and manage the product backlog, ensuring that the most valuable features are delivered first
Agile Development: Work closely with the Product Owner to advise the planning, sprint development ensuring timely delivery of high-quality features
Compliance and Standards: Ensure the product complies with relevant regulations, standards, and best practices, including data security and privacy requirements
Payment Collection: Partner with the operational leadership across implementation and management of payment collection processes, ensuring efficient and secure handling of transactions
Bank Integration: Coordinate the integration of the payment & financial ledger with banking services, facilitating seamless transactions and data exchange
Performance Monitoring: Monitor the performance of the digital payment financial ledger, using analytics and user feedback to drive continuous improvement
Training and Support: Coordinate with advisory and education team to develop training and support for end-users and stakeholders, ensuring they can effectively use the system
What you will bring
Strong understanding of agile development methodologies
Excellent communication and stakeholder management skills
Ability to translate complex requirements into actionable tasks
Knowledge of financial systems and government accounting principles
Familiarity with data security and privacy regulations
Experience with payment collection processes and banking integration
Preferred Qualifications
Experience with tax systems or financial ledgers.
Certification in Product Management or Agile methodologies (e.g., CSPO, PMP).
How to Apply
To apply, please submit your CV (maximum 5 pages) and a cover letter (maximum 2 pages) clearly detailing your relevant skills and experience to this position.
For enquiries relating to the role, please contact
About Revenue NSW
Revenue NSW is the state's principal revenue management agency and is part of the Department of Customer Service.
Revenue Digital provides a suite of contemporary digital services for NSW Government customers and staff that administer grants, resolve fines and collect revenue for the State in a fair, efficient and timely manner.
We do this in line with legislation, customer expectations and industry best practices, to make it easier for over 100,000 businesses and more than three million individuals to interact with the NSW Government.
We focus on simplifying processes and improving access to services through modern, user-centred digital solutions.
We are proud of our diverse and regional team and welcome flexible working.
We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong.
Regular travel may be required to engage with the team and our partners at Parramatta.
Further Information
Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation
Click Here to access the Role Description.
For enquiries relating to recruitment please contact Bec Conquest via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Monday 10am, 15th September 2025
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process.
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or .
For more information
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