Service Enablement Leader
We are seeking a highly skilled Service Enablement Leader to join our team. This is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a passion for delivering high-quality services.
* The Service Enablement Leader will serve as the primary interface between the technology delivery team and the service centre operations team to ensure seamless integration and alignment of system capabilities and service requirements.
* Coordinate and track technical enablement milestones to align with service readiness and go-live timelines.
* Lead discussions on configuration, user access, reporting enablement, and workflows impacting service delivery.
* Provide input into SOPs, training documents, and service desk procedures from a technology perspective.
* Support the transition to run services by validating technical readiness of systems supporting service delivery.
* Identify and resolve blockers between streams and escalate risks or dependencies proactively.
* Information Technology Infrastructure Library foundations including incident management, change management, and request fulfilment.
* Manage a 'Software as a Service' provider.
* Gain a proficient understanding of our core systems to act as our internal expert for program implementation and operations.
* Manage all service centre tech change and upgrades.
This role involves working closely with cross-functional teams to deliver high-quality services and solutions to clients. The successful candidate will be responsible for ensuring that all technical aspects of service delivery are aligned with business objectives and that clients receive exceptional service.
To succeed in this role, you will need to have strong technical skills, excellent communication abilities, and a passion for delivering high-quality services. You will also need to be able to work collaboratively with cross-functional teams and manage multiple priorities and deadlines.