We are seeking a highly personable IT Support Officer with a driver's license and vehicle to provide support to our predominantly education clients.
This is a great opportunity for someone with great communication and technical skills and a customer-centric approach, as you will be solving problems and making a difference for primary and secondary schools throughout the Greater Sydney area. We're looking for a technician who can:
- Travel around the Greater Sydney region to work with clients.
- Communicate clearly with clients in non-technical and/or technical language.
- Troubleshoot both hardware and software issues with desktops, laptops, and tablet computers running Windows, Mac OS, iOS and Android.
- Resolve issues with printers, network equipment, projectors, interactive whiteboards.
- Install and configure network equipment including routers, switches and wireless access points.
- Explore and showcase new and emerging technology for education. This can include technology like 3D printers, robotics, virtual reality, green screens, and movie making.
- Manage iPads using Apple Configurator 2 and Jamf MDM.
- Manage Active Directory, File and Print servers running Windows Server 2012/2016/2019.
This role would suit someone who has:
- Their own vehicle and a valid drivers license.
- Exceptional communication and interpersonal skills.
- The ability to work in a school environment. You will need to complete a Working With Children Check prior to starting work.
- Some experience in an IT helpdesk or support role (bonus but not required).
- A strong desire to assist others.
- The ability to work individually and in group setting.
- A methodical and disciplined approach.
- Excellent problem-solving skills.
- Strong technical ability.
- A willingness to learn and improve.
- A strong work ethic.
As you will be required to work at a number of clients across the Greater Sydney area you will be required to have your own vehicle for this role.
**Job Types**: Full-time, Part-time, Permanent
**Salary**: $50,000.00 - $60,000.00 per year
Schedule:
- Day shift
- Monday to Friday
**Language**:
- English (required)
Licence/Certification:
- Australian Drivers License (required)
Work Authorisation:
- Australia (required)
Willingness to travel:
- 25% (required)
Work Location: In person