Service Desk Engineer – Level 2
Location: Canberra
Salary: $75,000-$120,000 + Super (Depending on Experience)
This role requires Australian Citizenship
Are you ready to take the next step in your IT career? We're looking for a motivated Systems Administratorwho thrives in a fast-paced environment, enjoys solving complex technical challenges, and is passionate about delivering exceptional customer service.
About the Role:
As part of the Service team, you'll act as a second point of contact for incoming support requests, providing timely and effective resolution across a wide range of technologies. You'll handle escalations, assist junior staff, and ensure high-quality service delivery from first response through to resolution. This is a hands-on role that combines technical expertise with strong communication skills and a customer-first mindset.
What You'll Do
* Provide support across applications, networking, cloud, and infrastructure
* Escalate complex issues to senior engineers when required
* Respond to and resolve Level 2 tickets within agreed SLAs
* Deliver both remote and onsite support to clients across varied industries
* Mentor junior team members and contribute to knowledge sharing
* Participate in the after-hours support roster as part of a rotation
* Maintain accurate records and documentation in the service management system
What We're Looking For
* 2+ years' experience in a similar role, ideally within an MSP environment
* Strong technical knowledge across Microsoft, Azure, networking, and virtualisation technologies
* Exposure to security tools, MDM, cloud platforms, and backup/recovery solutions
* Excellent time management and problem-solving abilities
* Strong communication skills and a genuine commitment to customer service
* Flexibility and resilience in a changing, fast-paced environment
* Eligible for baseline security clearance (sponsorship available if required)
Desirable Skills & Certifications
* ITIL Foundation, Microsoft, or vendor certifications (VMware, Nutanix, Fortinet, etc.)
* Experience with Windows Server, Active Directory, Exchange, and VMware
Why Join
* Opportunities for career development and training, including certification support
* A collaborative, team-oriented culture where people enjoy coming to work
* Exposure to diverse industries and cutting-edge technologies
* A supportive environment that values growth, accountability, and innovation
If you're a proactive IT professional who enjoys both technical problem-solving and working closely with clients, we'd love to hear from you.
Hit "Apply Now" or send your resume to Lucy.blumer@Emanatetechnology.comfor more information.
We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds. #J-18808-Ljbffr