We are seeking a motivated and experienced professional to provide direct operational and technical support to the Regional Service Centre Manager, playing a critical role in the frontline management of the Rockhampton Regional Service Centre. In this key position, you will act as the final point of escalation before matters reach the Manager, overseeing case file management of complex and sensitive issues, including disputes, claims management, compliance, and licensing. You will lead and support a dynamic team, offering clear operational direction while ensuring the Centre delivers consistent, high-quality, customer-focused outcomes. A core part of the role involves maintaining regular performance reporting and actively managing operational relationships to identify solutions and drive continuous improvement. If you're ready to take the next step in your career, apply today.
Rockhampton offers more than the charm of a country town—it's a vibrant regional hub with all the perks of city living. Discover its acclaimed art gallery, diverse dining scene, stunning natural landscapes, and a wealth of nearby day trip options. Dubbed Australia's 'Beef Capital', Rockhampton is also the perfect starting point for unforgettable land and water adventures. With around 300 days of sunshine each year, you can enjoy events that rival those in major cities, stroll the treetop boardwalks atop Mt Archer (Nurim), or cast a line for barramundi in the Fitzroy River.
The successful candidate of this role will have the option to engage in a work from home arrangement that suits the team under an approved Flexible Work Arrangement.
Key Outcomes And Accountabilities
* Provide direct operational and technical support to the Manager.
* Provide a high level of customer service to consumers, internal clients, stakeholders and industry groups; and where appropriate provide relevant and timely feedback in response to industry and customer inquiries.This may include face to face meetings, contact with customers by phone, email and in person, and the provision of service and support at the regional office front counter.
* Manage, and or where necessary deal with complex or sensitive cases.
Please refer to the Position Description for a full list of the Key Outcomes and Accountabilities.
Candidate Attributes
* Substantial knowledge of building and construction industry and ability to apply this to matters whilst operating, applying and comprehending contemporary building standards, practices, legislation and codes.
* High level, operational guidance and resource management skills supported by a record of achievement in delivering high quality performance outcomes.
* High level communication, interpersonal, negotiation and mediation skills with a proven ability to develop strategic and collaborative relationships.
* Formulate and deliver high quality responses in relation to complex or sensitive issues that may in a political context, and provide advice at a senior level.
How To Apply (via Smart Jobs Only)
Please submit a current resume and a brief cover letter (maximum 2 pages) telling us why you are interested in this role and how your skills, knowledge and experience compliment the Candidate Attributes.
Why join the QBCC?
We offer a range of benefits, including a generous 12.75% superannuation contribution, with the option to salary sacrifice personal superannuation contributions. You'll have access to our Employee Assistance Program (EAP) and Galang Place. Additionally, we support skill development through our study and research assistance scheme.
Occupational group Administration
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