Job Title: Application Support Specialist
We are seeking a skilled and proactive professional to provide Level 2/3 support across a range of enterprise systems, including Oracle HCM, Preceda, SAP BTP, Momentum Pro, Manhattan, Pronto, Proman and other ERP/Supply Chain solutions.
Key Responsibilities:
* Provide application and integration support across various enterprise systems.
* Troubleshoot issues, identify root causes, and coordinate resolution with vendors and internal teams.
* Maintain system documentation, integration catalogues, and knowledge base articles.
* Support system testing, UAT, release management, and change control processes.
* Monitor exception reports and perform data reconciliations between systems.
* Collaborate with business stakeholders to resolve issues and improve processes.
* Provide after-hours/on-call support when required.
Required Skills and Qualifications:
* A minimum of 3 years' experience in application support or system administration.
* Hands-on experience with SQL, XML, SOAP/REST web services, and EDI integrations.
* Familiarity with enterprise applications such as Oracle HCM, Preceda, SAP BTP, Momentum Pro (or similar ERP/WMS systems).
* Knowledge of ITSM tools (ServiceNow highly regarded) and monitoring tools (Dynatrace, AppDynamics, Datadog).
* Strong analytical and troubleshooting skills with a logical, data-driven approach.
* Excellent communication skills and the ability to work effectively with technical and non-technical stakeholders.
* A collaborative mindset and willingness to go beyond resolving incidents to address systemic issues.