Job Overview
This position is focused on delivering top-notch customer support by addressing client tickets and technical issues within Microsoft 365 and Windows environments.
* Provide foundational assistance for hardware, software, and network concerns
* Analyze complex problems using knowledge of routers, firewalls, switches
Key Responsibilities
* Troubleshoot technical issues in a timely manner
* Maintain accurate records of client interactions
The ideal candidate will possess excellent communication skills, be able to work independently with minimal supervision, and have a strong understanding of Microsoft 365 and Windows technologies.