Job Description:
This role focuses on delivering expert technical support for the design, implementation, and optimization of AI-powered contact centre solutions.
* Provide pre-sales and project delivery support for AI-powered contact centre solutions, leveraging deep dives into technologies such as Amazon Connect, Google DialogFlow, and other related conversational AI platforms to meet client needs.
* Act as a primary technical resource throughout the entire pre-sales and delivery lifecycle, from initial discovery to successful project close, focusing on client-specific solution design.
* Articulate and map complex customer business and technical challenges within contact centre operations to the capabilities of various leading AI platforms, designing comprehensive, AI solutions that meet and exceed client requirements.
Required Skills and Qualifications:
* You have a strong background in technologies that deliver tangible value by impacting operational business processes within contact centres.
* You possess experience as a sales engineer or solution architect, specifically within the contact centre conversational AI sector.
* You have deep expertise and hands-on experience with leading contact centre platforms (e.g., Amazon Connect, Genesys, Twilio, Avaya) and conversational AI technologies (e.g., Google DialogFlow, Amazon Lex, IBM Watson Assistant), and the ability to integrate them.
Benefits:
* We know you won't have one job for life. At our organization, we believe in supporting our team to take their career in a direction that aligns with their passions.
* You'll get all the tools you need to hit the ground running, including a new phone, laptop, and swag.
* We believe in unique experiences for all. Our My Deal program allows you to tailor your yearly plan, with the support of your Leader, to decide on what's most important to you.
Others:
* We value a diverse workplace and strongly encourage people from all backgrounds and minority groups to apply.
* We're committed to improving your wellbeing at work through leading practices on flexible work, parental leave, family care, and family wellbeing.