Library Customer Service Officer
Reference number: 11014
Closing date: 11pm, Thursday 5 February 2026
* Part-time permanent position.
* Salary commencing at $39.60 per hour plus 12% superannuation, commensurate with experience.
* Library Band 3.
The Opportunity
A part-time position has become available within our Libraries department to provide an excellent service to users of the library to ensure we have a connected community. You will provide high quality customer service to residents of the community whilst working in a fun and friendly team.
Key Responsibilities
* Provide a customer focused approach to service delivery.
* Provide prompt, accurate, courteous, and consistent service when dealing with customers and ensure that all obligations, agreements and deadlines are met whilst always seeking positive outcomes for those dealing with the City of Moonee Valley.
* Offer a proactive customer service approach in a self-service environment, through floor walking and actively engaging with customers.
* Undertake customer service duties as required, including relief at other library locations, to ensure efficient operation of the library service.
* Ensure that opening and closing procedures are correctly implemented when rostered on at the beginning or end of the day.
* Assist customers in the use of equipment and technology such as computers, photocopiers, wireless internet access, online resources, library apps, eBooks and mobile devices.
Skills & Experience
* Completion of a Year 12 qualification
* Demonstrated customer service skills with a strong customer service focus
* High level proficiency with computer and mobile technologies and extensive knowledge of the online environment
* Ability to work as part of a team
* Ability to relate well to a diversity of people and to work and consult with community and professional organisations and groups
* Well-developed organisational and time management skills
Next Steps
Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered.
For further information, please view the Position Description or contact Nicola Klein, Coordinator Technology & Operations on