Job Description
As a key member of our team, you will have the opportunity to make a real difference in the lives of our customers. You will be responsible for leading and managing a team of customer service representatives, providing guidance and support to ensure excellent service standards are met.
This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and is looking to take their leadership skills to the next level.
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Required Skills and Qualifications
* Previous experience working in a fast-paced customer-facing environment is essential
* Proven leadership experience, with a focus on coaching and developing team members to meet sales targets and cost control requirements
* Ability to maintain excellent service standards, ensuring a clean and safe environment for both staff and customers
* Commitment to driving a one-team culture, prioritizing the health, safety, and wellbeing of team members
* Customer obsession, with a passion for understanding diverse customer needs and preferences
Benefits
* Competitive salary package, including a 5% discount on all supermarket and liquor purchases
* Eligibility for additional double-discount periods throughout the year
* Access to novated car leases, making it easier to own a new vehicle
* Comprehensive induction and management training, supporting career growth and development
* Opportunity to participate in our annual team member share plan, investing in your future with Coles Group
Others
We are committed to creating a workplace that is inclusive and respectful, welcoming applications from people of all ages, cultures, abilities, sexual orientations, and gender identities. We also offer flexible recruitment processes to support candidates with disabilities.