Claims Service Consultant Level 2 (Multiple Positions Available)
Join Allianz Australia to play a key role in delivering exceptional claim services. Allianz is a leading global insurance and asset management brand, recognized as one of the Best Workplaces in Australia 2025 and a Great Place to Work.
About The Role
* Compassionately manage a high volume of inbound and outbound calls in a dynamic, team‑oriented environment, ensuring each interaction is handled with care and efficiency.
* Manage a portfolio of fleet claims, applying thoughtful decision‑making throughout the lifecycle of each claim.
* Build and nurture strong, respectful relationships with internal colleagues and external partners, striving to deliver supportive outcomes for customers.
* Deliver warm, responsive customer service with empathy and professionalism, positively contributing to a cohesive and collaborative team environment.
* Uphold regulatory standards with integrity and attentiveness, responding to customer needs in a timely, solution‑focused manner aligned with AAL phone expectations.
About You
* Demonstrated experience in motor claims within a call‑centre environment, with added value from exposure to commercial, complaints, and fleet claims.
* Confident communicator able to manage volume of inbound and outbound calls with empathy and care for customers.
* Skilled at building positive relationships with insurance brokers and navigating customer needs with professionalism, and comfortable using a range of digital tools, systems, and reporting platforms.
* A passion for leveraging emerging technologies to stay ahead in a fast‑changing digital world.
* Confident in managing multiple tasks across various systems and product disclosure statements (PDS), ensuring accuracy and timeliness.
* Detail‑oriented and organized, capable of interpreting complex information, making thoughtful decisions, and supporting ongoing professional development through portfolio submissions.
Benefits And Perks
* Inclusive Culture: Join a supportive, open‑minded team focused on customer outcomes, bringing your authentic self to work every day.
* Flexible Work‑Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work‑life balance.
* Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
* Financial and Well‑being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program.
* For more details about our benefits, visit the Allianz Careers site.
Adjustments and Support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
Seniority Level
* Entry level
Employment Type
* Full‑time
Job Function
* Consulting
* Information Technology
* Sales
Industries
* Financial Services and Insurance
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
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