Client Services Officer - Broken Hill Department: Courts Tribunals and Service Delivery Location: Broken Hill, NSW, AU, **** Req ID: ***** Client Services Officer Location: Broken Hill (and other Local Courts within the Hub) Ongoing – Full Time Clerk Grade 1/2, base salary ($ 75,728 - $ 82,329 ), plus employer's contribution to superannuation and annual leave loading This position is open to Australian Aboriginal and Torres Strait Islander people only.
Your role As a Client Service Officer with Court Services, you will provide a range of clerical and administrative services including but not limited to, responding to customer enquiries, data entry and records management.
You will assist with the effective operation of Court rooms, perform administrative services to meet statutory obligations and deliver high quality professional services to clients.
Your knowledge and confidence with core office software applications or other technology will see you succeed in this role.
Please note that the Court Officer role involves exposure to graphic content, including images, photographs and discussions relating to violence, sexual assault and/or homicide matters.
What you'll do As part of the Court Services Team, you will liaise effectively with a wide range of stakeholders, provide high quality support to customers on the counter throughout various courts within the hub, telephone and via email, using computer systems to enter data accurately.
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Forsee the requirements of the judiciary and other key stakeholders in the courtroom environment to provide a timely and effective response Provide a high level of clerical and administrative support to the court and registry Support the effective execution of improved work practices Have the ability to adapt quickly to working in different jurisdictions and teams What we're looking for Candidates must hold a valid Australian Driver's Licence The successful candidate must be willing to travel to other locations within the hub which will include overnight stays up to a week.
A departmental motor vehicle will be provided when available and the appropriate allowances paid for travel.
You will have strong communication skills; you are able to take direction and work well within a team.
You will ensure that all work is delivered in a culturally safe environment, utilising your cultural knowledge and understanding of cultural protocols when engaging with stakeholders, clients and communities.
As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons Where a position is identified, an applicant's race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act ****.
There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows.
Either will be accepted: Confirmation of Aboriginality form or Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below: is of Aboriginal and/or Torres Strait Islander descent, and identifies as an Aboriginal and/or Torres Strait Islander person, and is accepted as a such by the Aboriginal and/or Torres Strait Islander community.
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