Select how often (in days) to receive an alert:At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.The Senior Insights Analyst plays a critical role within the Customer Data & Analytics Tribe, part of the Customer Success Business Unit at Optus. This role supports multi-functional collaboration with teams across Marketing & Revenue, Digital, Networks, Strategy, and IT to deliver meaningful, data-driven insights that support strategic decision-making. The focus is on demonstrating advanced analytics and visualisation tools to collect, interpret, and present complex data in a way that informs business growth and improves competitiveness.This position is responsible for identifying key trends, patterns, and performance indicators by analysing large data sets, and turning these insights into actionable recommendations for both technical and non-technical stakeholders. The role also involves developing dashboards and reports, mentoring junior analysts, and promoting data literacy across teams. Staying abreast of emerging technologies and industry trends is crucial to ensure Optus remains at the forefront of innovative, data-informed business solutions.The day to dayConduct complex data analysis using advanced techniques (e.g., regression, clustering, time series) to uncover trends and generate insights that support business decision-making.Craft and deliver reporting solutions, including dashboards and visualisations, to provide stakeholders with timely, accessible performance metrics and insights.Collaborate cross-functionally with teams across the business (Marketing, IT, Digital, Strategy, etc.) to align data solutions with strategic goals and business requirements.Communicate insights clearly to both technical and non-technical stakeholders, ensuring data-driven decisions are understood and actionable across all levels of the business.Support data literacy and mentorship by guiding junior analysts and providing training to internal teams on analytics tools, methods, and best practices.Drive continuous improvement by finding opportunities to improve data processes, quality, and analysis capability, while staying up-to-date with emerging analytics technologies.Lead and manage multiple initiatives, balancing priorities, timelines, and business partners needs to ensure impactful delivery of analytics projects.Why you are our next Senior Insights AnalystTertiary qualification in a STEM field (e.g. Mathematics, Computer Science, Finance, Engineering, or Statistics) with demonstrated ability in data analysis and insights generation.Advanced technical expertise in data analysis methods such as regression, hypothesis testing, clustering, and decision tree analysis.Proficient in SQL and data visualisation tools (e.g. Tableau, Power BI, QlikView), with experience across relational databases, big data platforms, and cloud-based solutions.Good communication and presentation skills, able to clearly convey sophisticated data insights to technical and non-technical stakeholders alike.Effective project management and collaboration skills, with demonstrable ability to work in cross-functional teams, manage business priorities, and tackle complex problems.What’s in it for you?3 days in the office, 2 days remote – with flexible hours to suit!Inclusive paid parental leave, up to 16 weeks for the primary care giverAll Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’Own your own growth by accessing an extensive online and facilitator led learning catalogue.Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post officeFree Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
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