Join our Repair Team Bring devices back to life in a fast-paced, supportive environment with Australia's leader in smart tech repairs.
Join Our Growing Repair Team – Make Every Fix Count
About Us
At PTC Phone Tech & Comm, we don't just repair tech – we lead the industry in all things mobile. Since 2009, we've been proudly family-owned and focused on delivering fast, reliable, and friendly express phone repairs and accessories. With over 80 stores (and counting), we're on a mission to grow – and we're looking for passionate problem-solvers to grow with us.
From premium accessories and expert repairs to smart home tech, our diverse product range and unwavering customer focus keep us ahead of the curve. This is more than a job – it's your chance to be part of something exciting and future-focused.
The Opportunity – Repair Technician
We're expanding and need motivated, hands-on repairers to help us keep delivering high-quality service. As a Repair Technician in our Norwest Repair Centre, your role is vital – you'll restore devices, solve technical issues, and help customers get back to what they love.
You'll be part of a supportive team that takes pride in precision, speed, and great service. Every device you fix makes a real difference.
Your Day-to-Day Will Include:
* Diagnosing and repairing electronic and mechanical devices – fast, safe, and to the highest standard
* Troubleshooting faults and performing in-depth inspections
* Working independently to manage repair queues while keeping quality front of mind
* Maintaining a safe, clean, and well-organised workbench
* Being a team player – supporting your team and growing your skills
What You'll Bring
* Hands-on experience in device repairs (robotic or consumer electronics highly desirable)
* Tech-savvy troubleshooting skills with attention to detail
* Ability to lift up to 25kg
* Self-motivation and great time management
* A collaborative, can-do mindset
* A commitment to living our values – Challenge, Sincerity, Simplicity, Teamwork, and Trust
Qualifications / Skills Required
* Proven experience with electronic or mechanical device repairs; experience with robot vacuum cleaners is highly desirable.
* Proven experience with Google Device repair is highly desirable
* Strong problem-solving and troubleshooting skills with a focus on precision and efficiency.
* Physical ability to lift up to 25KG
* Excellent organisational and time management abilities to manage repair schedules effectively.
* Ability to work independently and collaboratively within a team.
* Commitment to PTC's core values: Challenge, Sincerity, Simplicity, Teamwork, and Trust.
Company Values
This role aligns closely with our company values. All staff are expected to embody and uphold these values, setting an example for the entire team.
Challenge: Challenge, excel, succeed.
Sincerity: Say what you mean, do what you say.
Simplicity: Simplicity fuels success. Clear communication drives results.
Teamwork: One goal, one team, one dream.
Trust: Unleashing potential, igniting success.
What's in it for you?
Work-Life Balance: Enjoy a supportive environment that prioritises your well-being. We value your well-being and are open to discussions, exploring ways to provide a flexible and supportive work environment tailored to your needs.
Salary and Compensation: Be rewarded fairly for your skills and dedication. Our competitive salary packages are based on experience.
Recognition for Commitment: Your commitment and hard work will be acknowledged and appreciated. We believe in recognising and celebrating the contributions of our team members, fostering a culture that values your dedication.
Culture and Growth: Immerse yourself in a thriving work environment that nurtures professional and personal growth. Our positive and engaged management encourages innovation and calculated risk-taking, providing opportunities for your career advancement and development. Join a team where your potential is recognised and nurtured.
And the benefits don't end there: with numerous other benefits including including staff discounts, ongoing training and development, and much more
Become a part of our dynamic and passionate team and be part of a forward-looking company that values growth, innovation, and excellence in the Mobile & Tech industry.
The Process – Simple and Fair
1. A quick phone chat to align expectations
2. A face-to-face interview with your future manager
3. A fitness and capability check (lifting and moving parts is part of the job)
4. Final onboarding including police check (we'll help with this)
A quick heads-up: This role includes some physical tasks like lifting parts or equipment (up to 25kg) and keeping the workspace moving. You may be asked to complete a quick fitness check during the hiring process. Random drug and alcohol testing may also apply during your time with us as part of our commitment to a safe and healthy workplace.
A final note: Police checks form part of the onboarding process at PTC. If it's needed for your role, we'll make sure the process is simple and well-supported
If you are ready to take on this exciting challenge and be a part of our growing team, apply now