Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.
Join Optus in a meaningful and hands-on role where you'll help safeguard the stability and performance of our telecommunications network. As a Change Manager, you'll manage the full lifecycle of technical changes. From coordinating fault-related fixes and authoring change requests to working closely with engineering teams and vendors to ensure implementation with minimal impact. You'll also lead post-change reviews, maintain accurate records in our Knowledge Management System, and contribute to continuous process improvement.
* Location: 100% on site at Melbourne, Collins Square office
* Work Pattern: Rotating shift roster, including morning, afternoon and night
What You'll Do
* Create and manage change requests in line with ITIL processes, ensuring technical accuracy and compliance.
* Coordinate with engineering teams and vendors to validate scope, schedule changes, and implement approved work instructions.
* Govern the Forward Schedule of Change (FSC), aligning with maintenance windows and customer embargos, and facilitate Change Advisory Board (CAB) meetings.
* Communicate change plans, risks, and impacts to stakeholders, acting as the escalation point for emergency changes.
* Supervise and review changes post-implementation, conduct lessons learned, update CMDB, and maintain accurate records in the Knowledge Management System.
* Drive continuous improvement initiatives, support audits and compliance requirements, and ensure configuration updates post-change.
What makes you perfect for the role?
* Relevant qualification in Telecommunications, Engineering, or a related field.
* Strong technical expertise in telecommunications networks (mobile, fixed, IP, transmission) and ITIL Change Management principles.
* Experience coordinating changes across engineering and vendor ecosystems, with proficiency in tools like ServiceNow, Service Manager, or Jira.
* Excellent communication and stakeholder leadership skills, combined with an analytical outlook focused on risk mitigation and service continuity.
* Ability to work under pressure, manage competing priorities, and drive process improvement for operational excellence.
What's in it for you?
* Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
* Vibrant and collaborative office in a business district that includes cafes, convenience store, chill out zones, and other facilities.
* Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
* We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
* Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
* Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
* Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call
For more information on Diversity, Inclusion & Belonging at Optus, please visit
LI-DD1