The Opportunity
We are seeking an experienced Quality Assurance Manager to lead a Victorian-based audit and assurance program within a large and complex Personal Injury business.
Reporting to the Head of Operational Risk – Personal Injury, you will lead a high‐performing QA team and play a critical role in ensuring regulatory and contractual compliance while driving continuous improvement and strengthening operational risk management across the business.
This is a highly visible leadership role with strong stakeholder engagement across internal leadership teams and external partners.
Key Responsibilities
* Lead and develop a team of Quality Assurance professionals
* Manage the end‐to‐end audit and assurance program for the Victorian business
* Deliver independent, objective assurance and actionable insights to stakeholders
* Identify emerging operational risks and partner with Operations on remediation strategies
* Develop and enhance reporting, data analytics and performance metrics
* Oversee Health Check and Tier 1 assurance programs
* Collaborate with senior stakeholders including regulators and executive leadership
* Drive continuous improvement initiatives to enhance operational performance
* Ensure compliance with contractual, regulatory and internal control requirements
* Prepare and present monthly and quarterly reporting to senior leadership forums
About You
You are a strong people leader with deep expertise in audit, assurance and the Victorian workers' compensation scheme. You bring a commercial mindset, strong stakeholder influence and a passion for continuous improvement.
Essential Experience & Skills
* Minimum 5+ years' experience in audit or quality assurance, including 3+ years in a leadership role
* Extensive knowledge of the Victorian Workers Compensation scheme
* Strong understanding of WorkSafe Agent contracts, including APA and Schedules B, C & G
* Proven people leadership experience with the ability to drive high performance
* Advanced analytical capability, including interpreting data and identifying performance trends
* Excellent report writing and communication skills
* Strong stakeholder engagement, influencing and negotiation skills
* Highly organised with strong attention to detail and problem‐solving ability
Desirable
* Experience within personal injury or WorkSafe/Agent environments
* Understanding of operational risk in a personal injury context
* Relevant tertiary or professional qualification (e.g. audit, risk, personal injury)
Why Apply?
* High‐impact leadership role with strong visibility across the business
* Opportunity to influence performance, risk outcomes and continuous improvement
* Collaborative and values‐driven working environment
* Career growth and professional development opportunities
Apply Now
lruddy@sharpandcarter.com.au
0450 363 147
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