Job Summary
We are seeking a skilled and professional Guest Service Agent to join our dynamic Front Office team. The ideal candidate will be the first point of contact for guests, providing exceptional service and ensuring their stay is memorable.
Main Responsibilities
* Greet guests upon arrival and check them into their rooms.
* Provide information about hotel amenities, services, and local attractions.
* Respond to guest inquiries and resolve any issues that may arise during their stay.
* Process payments and maintain accurate records of guest transactions.
* Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained.
* Assist with the planning and execution of events and conferences hosted at the hotel.
Requirements
* Previous experience in customer service, reception or tourism preferred.
* Excellent communication and interpersonal skills.
* Ability to multitask and work in a fast-paced environment.
* Strong attention to detail and organisational skills.
* Proficient in Microsoft Office and other computer applications.
Benefits
* Innovative culture where creativity is encouraged.
* Opportunities for career advancement and personal growth.
* Fun and social workplace with regular team events.
* Beautiful location with access to natural surroundings.
About Us
We value openness, collaboration and respectful relationships. We believe in investing in our employees' growth and development.