Linkly is Australia's leading supplier of payment integration solutions. Our clients include major banks, utilities, local councils, and major retailers such as Woolworths, David Jones, Myer, JB Hi-Fi, and Bunnings. Our MerchantSuite and BPOINT products are renowned for their reliable recurring billing and IVR features and handle approximately 10% of all online card transactions in Australia. We're dedicated to streamlining the payment supply chain, allowing our clients to focus on what they do best, running their businesses with confidence and ease.
At Linkly, we encourage our people to embrace our values, being:
* Act like an owner
* Deepen Trust
* Care and respect
ABOUT THE ROLE
The role of the Platform Operations Engineer is to maintain and support the infrastructure and systems of the business. Platform Ops Engineers are expected to participate and support It projects with/for other operational units and carry out systems, networking, infrastructure, maintenance, upgrades, monitoring, troubleshooting and support.
The primary purpose of the role is to provide continuous availability of the services of the business minimising any downtime or service interruption. In addition to core BAU, a Platform Ops Engineer will participate in a variety of Project work and be in a team that is responsible for ensuring the effective, scalable, and reliable operations of all Linkly's software infrastructure.
KEY RESPONSIBILITIES
Audit Compliance:
* Manage and conduct half yearly BCP tests
* Perform scheduled PCIDSS activities and provide evidence for yearly PCIDSS audit
* Identify and take part in initiatives to improve the quality and effectiveness of operational services.
* Create and maintain appropriate levels of technical and procedural documentation as required for compliance with PCIDSS, ISO 27001 and Linkly organisational units.
* Management and implementation for all required changes, patches, maintenance, support and release upgrades through the Change Management Process.
Infrastructure management:
* Ensure that Infrastructure and applications service incidents, requests and changes are managed effectively to meet agreed SLAs of clients and Internal organisational units.
* Focus on end-to-end service delivery to ensure that first – rate services are provided to clients and staff.
* Routine maintenance during work hours and afterhours.
System Availability:
* Provide technical support for after-hours escalation as part of a pager roster.
* Liaise with other Teams, Vendors, Suppliers and clients as required for the successful resolution of any issues/problems associated with service delivery and ensuring the client relationships are maintained or enhanced.
* Liaise with Customers, Service Providers, Vendors and Distributors, Channel Partners as needed.
* Engage with required internal stakeholders to establish and monitor project plan execution – attending team standups and showcases
* Understand internal requirements and priorities as needed to ensure project execution.
Required Experience
* Minimum 3 Years experience working with on-premise data centres, physically installing, configuring and maintaining hardware.
* Minimum 3 years experience with configuring Windows Server (2012 or higher) from scratch.
* Bash and PowerShell scripting.
* In depth understanding of on-premise Active Directory services, managing users, group policies and DNS and monitoring tools.
* Configured instances of Ubuntu Server, CentOS, AlmaLinux for developer and production use.
* Deploying Virtual Machines via VMWare Vsphere or VMWare Vcenter in enterprise environments.
* Setting up network subnets, VLANs, firewall rules and NAT as well VMWare Esxi, and VCenter
Nice to have
* PCI Standards: Knowledge of PCI environment standards and requirements.
* Security standards Processes: Understanding of Security standards (PCI DSS, ISO 27001, OWASP) and experience in responding to audits.
* Certifications: In the any of the technologies in required experience.
* Automation tools: Such as Ansible, Puppet and Terraform.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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