Company Portrait
City Fleet Transport Maintenance is a national industry leader in the service, repair and maintenance of heavy vehicles. The City Fleet Group consists of Queensland owned branches, with authorised repair agents right across the country.
About City Fleet
The City Fleet Group has been servicing the heavy vehicle transport industry for over 15 years.
We are, more often than not, the alternative to the expensive OEM, with experience maintaining such brands as CAT, CUMMINS, Kenworth, Isuzu, Detroit, Scania, Hino, Fuso, UD & many more, for many national fleet customers.
Join the City Fleet Team
Are you looking for a challenging role with varied career prospects? As an active family-based business, City Fleet Group employees, enjoy a variety of career pathways, personal development possibilities and numerous opportunities to contribute your ideas and creativity in your professional life.
The Role
Due to changes within our flourishing business, we are looking for a Branch Manager, to oversee the daily operations and a team of technicians.
We are currently seeking career focused individuals with a passion for providing exceptional service to current and prospective customers.
We will provide full training our processes and procedures, to ensure your long-term success.
The Mantra
WE PROVIDE THE BEST SERVICE FOR THE BEST PRICE
WE ALWAYS DO WHAT WE SAY WE WILL DO
WE ALWAYS FOLLOW OUR SYSTEMS AND PROCEDURES
Reporting to the General and Operations Manager, your key responsibilities will include, but not be limited too:
* Provide our customers with outstanding customer service
* High amount of data entry required
* Management of P&L
* Ensuring all work booked, is within the Scope of Works
* Managing customer enquiries / issues
* Managing daily depot operations, safety and compliance.
* Be the motivating / driving force behind the team
* Conflict resolution
* Performance management
* Ensure customer satisfaction is at a premium, at all times
* Promote a harassment free workplace
* Be clear & transparent in all transactions / communications
* Keep a high moral & ethical standard in all business dealings & transactions
Critical to your success will be:
* High level of proficiency with the Microsoft suite of products
* Time management
* An enthusiasm for success
* Outstanding customer service skills
* Fantastic relationship building skills
* A willingness to learn a proven sales methodology
* Proven Leadership skills
* Proactive approach to daily operations
* Very high level of personal branding
* High level of communication through all mediums
* Relevant industry recognised trade qualification preferred, but not essential
* HR / HC / MC License preferred but not essential
We will provide you with:
* Full training in our workshop software
* Opportunities to accelerate career
* Mentoring from our managers
* A remuneration package that rewards your efforts
* Tools of trade
This is a great opportunity to start an exciting career and expand your skills in a stable and flourishing organisation. We will give you all the tools you require, all you need is your ambition to succeed and your energetic personality.
For more information regarding City Fleet Transport Maintenance, visit our website -
An attractive salary package will be negotiated with the right applicant.
If you believe you fit the criteria above and have the skill and attitude we are looking for, please send your resume and cover letter outlining your experience to
Due to the high number of applicants only short-listed people will be contacted.