Technical Customer Interface Manager
This position plays a vital role in bridging technical expertise with client needs, ensuring project success and satisfaction. As the front office for customers, you will mediate between them and remote development teams to guarantee seamless communication.
* You will engage with customers to organize technical meetings and reviews.
Your key responsibilities include reporting engineering assessments on feasibility within constraints, tracking train-level operational effectiveness throughout the project lifecycle. Additionally, you will collaborate with remote development teams to secure necessary expertise for customer meetings, coordinating contractual deliverables monitoring product progress closing trade-off decisions updating contractual baselines representing customer interests in risk management ensuring strict adherence to contractual requirements delivering projects on time maintaining high levels of customer satisfaction providing best practices working closely with internal stakeholders guiding customer decisions accordingly managing risks associated with contract variations endorsing deviations initiated by clients synchronising rolling stock production securely deploying appropriate skills resources at critical times building trust among diverse groups enhancing understanding via stable processes regularly facilitating reviewing analytical smart planning gain-wins business objectives satisfied public trusting collaborative ad-hoc informed segmented team focussed result-driven versus feasible risk-case avoid process-negative-win targeted solution