Description As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insight, our passion for luxury travel inspires us to create warm, sophisticated experiences for those seeking a richer perspective on the world. As Australia’s first InterContinental Resort, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the lush surrounds of Sanctuary Cove. We are currently seeking a Part-Time Reservations Agent to join our team. Your Day to Day • Support the daily operations of the Reservations Department, maximising occupancy and average rate. • Handle guest enquiries, bookings, amendments and cancellations with accuracy and efficiency. • Deliver exceptional service through all guest interactions, particularly over the phone and email. • Build strong relationships with guests and internal departments to ensure a seamless booking experience. • Maintain accurate reservation records and correspondence. • Assist with reporting and administrative tasks as required by the Revenue Manager. • Stay up to date with promotions, packages and loyalty programs to confidently guide guests. • Support Front Office operations where required and contribute to a collaborative team environment. What We Need From You • Previous experience in a Reservations or hotel front office role preferred. • Strong communication skills with a confident and professional phone manner. • Ability to build rapport quickly and deliver personalised service. • High attention to detail and strong organisational skills. • Experience with Opera, Holidex Plus and Microsoft Office (preferred). • Ability to learn new systems quickly and adapt in a fast-paced environment. • Completion of Year 12 or equivalent. • Flexibility to work Monday to Saturday, across a minimum of 2–4 shifts per week. • Full Australian working rights. What We Offer Join our extraordinary world — a place where you can be yourself, grow your career, and be part of a supportive and inspiring team. You’ll enjoy a suite of benefits designed to support your wellbeing and professional development, including: • Global hotel and F&B discounts across the IHG Hotels & Resorts network • Paid birthday leave • Enhanced parental leave • Lifelong learning and career development programs • IHG Career Milestone celebrations • Transfer of entitlements as you move and grow within IHG • Access to retail discount programs We’re proud to be IHG — and we know you will be too. To find out more about InterContinental Sanctuary Cove Resort visit - https://www.sanctuarycove.intercontinental.com Follow us on Instagram and Facebook - @intercontinentalsanctuarycove Follow us on Linkedin - https://www.linkedin.com/company/intercontinental-sanctuary-cove-resort/