Job Title: Service Delivery Lead
We are seeking an experienced leader to join our team and drive service delivery excellence.
* Ambitious and results-driven individual with a proven track record in service delivery or a related field.
The ideal candidate will have excellent communication and stakeholder management skills, with the ability to build trust and influence outcomes.
In this role, you will contribute to end-to-end service experience for our clients, ensuring SLA adherence, supporting day-to-day operations, and driving continuous improvement.
You will work closely with internal teams to ensure seamless service delivery aligned with client needs.
* Leadership experience in a fast-paced service delivery environment.
* Strong commercial acumen and ability to deliver outcomes for clients.
* Deep understanding of ITIL-based service delivery principles and passion for structured, high-quality client service.
* Excellent communication and stakeholder management skills.
* Proactive, accountable, solutions-focused mindset.
* Ability to build trust and influence outcomes.
This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our organization. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
Requirements:
* Bachelor's degree in Business Administration, Management, or related field.
* At least 5 years of experience in service delivery or a related field.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. We are an equal opportunities employer and welcome applications from diverse candidates.