Mars United Commerce Powered by Marilyn is a global commerce company that delivers all the solutions clients need to grow their business today and tomorrow. Founded by the late Marilyn Barnett, we've become global leaders in four key commerce disciplines – Strategy & Analytics, Digital Commerce, Content & Experiences, and Retail Consultancy – that together form a United Commerce Ecosystem that provides all the expertise clients need to navigate the commerce marketing landscape. Our 800+ Martians across North America, Europe, Australia, New Zealand and Asia exist to drive growth for our people, our clients, and our communities all across the globe. In late 2024 Mars United Commerce became part of the Publicis Groupe.
At Mars United, we believe powerful growth happens when strategy, creativity and commerce work together. As Client Services Director, you'll lead our Client Services function in Australia and play a pivotal role on the Senior Leadership Team.
This is a senior, people‐first leadership role where you'll shape the strategic direction of the agency, strengthen high‐value client partnerships and champion transformational growth across our integrated service offering — including Strategy & Analytics, Digital Commerce, Content & Experiences and Retail Consultancy.
You'll be trusted to lead with clarity, empathy and commercial acumen — inspiring teams, partnering closely with clients, and ensuring Mars United is seen as a true strategic growth partner.
This is a 12-month parental leave contract and we are open to applicants in either Sydney or Melbourne that have full unrestricted working rights in Australia.
Role Responsibilities
* Provide strategic leadership across the Australian Client Services team, working closely with the Managing Director and Senior Leadership Team
* Lead, inspire and develop high‐performing client teams, fostering a culture of accountability, trust and collaboration
* Build deep, trusted relationships with senior client stakeholders, acting as a strategic advisor and growth partner
* Drive integrated client action plans that deliver measurable business growth and long‐term partnerships
* Champion client satisfaction, business reviews and engagement initiatives across all touchpoints
* Identify and unlock organic growth opportunities within existing client portfolios
* Contribute to new business pitches, pipeline development and agency growth initiatives
* Partner with cross‐functional teams to develop compelling proposals, case studies and award‐worthy work
* Ensure strong commercial performance, including revenue growth, client retention and profitability
* Role‐model inclusive leadership behaviours and actively contribute to a positive, high‐performing agency culture
Desired Experience & Attributes
We're keen to hear from you if you bring:
* Extensive experience leading senior client relationships within a marketing, media, commerce or communications environment
* Proven ability to operate at a senior leadership level, influencing both clients and internal stakeholders
* Strong commercial acumen, with experience driving growth, profitability and long‐term client partnerships
* Demonstrated experience leading and developing cross‐functional teams in complex agency environments
* Confidence translating business objectives into integrated marketing, commerce and experience solutions
* A collaborative, people‐centred leadership style with a passion for developing talent
* An entrepreneurial mindset, with curiosity, resilience and a desire to build what's next
Why Join Us?
You'll be part of a global network with access to industry-leading tools, flexible working options, and a culture that values creativity, collaboration, and growth. Plus, enjoy perks like wellbeing programs, career development opportunities, and the chance to work on world‐class brands.
You can read more about our benefits here:
What we will offer you
Be a part of the Publicis Groupe family and one of the world's most progressive and dynamic modern communications businesses.
Enjoy all the perks that come with our network offering:
* A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing.
* A creative, lively and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach "working your way, with us!"
* Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
* Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes
* A culture of open feedback and support to reach your goals through our Career Conversations program.
* A committed Diversity, Equality and Inclusion strategy driven through our Viva! Women, Égalité, enABLE and Embrace (reconciliation action plan) programs.
* Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
* Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits.
* Access to counsellors, psychologists and professionals through Sonder - an all-in-on digital wellbeing technology platform designed to support psychological, medical & safety needs.
Uniqueness is powerful; without it we wouldn't be where we are today. So be you – we like it that way.
Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions.
We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via recruitment@publicisgroupe.com - your personal information will be kept confidential.
#J-18808-Ljbffr