Location: Warners Bay, NSW
Organisation: AbilityLiving-MyWay
Contract: 12 months (with option to extend)
Position start date: April 2026
Hours: Full time, Monday – Friday 8:30am-4:30pm (Flexible and hybrid work arrangements available)
Award: Social, Community, Home Care and Disability Services Award 2010 (MA000100)
Classification: Social and Community Services Employee, Level to be determined
About Us
AbilityLiving-MyWay Ltd. was founded by an NDIS Participant, focusing on providing person-centred high-quality care with choice and control. We are a charity not-for-profit organisation providing in home and community support to participants to assist with living an independent life. 'Your Lifestyle, Your Choice'.
About the Role
We are seeking a passionate and skilled Plan Manager to join our team on a temporary basis, covering maternity leave for 12 months (with the possibility of extension). This vital role offers variety, with responsibilities to oversee the Plan Manager and organisations Accounts department.
You will provide high-level administrative support, ensure effective communication across departments, and contribute to a positive, participant-focused environment. The role includes promoting continuous improvement and ensuring compliance with organisational policies and NDIS guidelines.
The Plan Manager reports to the Operations Manager and works closely with the Executive and Service Delivery teams to ensure compliant, participant‑focused financial management.
This role plays a critical part in protecting participant choice and control by ensuring their NDIS funds are managed accurately, transparently, and in line with their goals.
Plan Management Responsibilities
* Oversee the Plan Management Department
* End-to-end NDIS Plan Management
* Processing provider invoices in line with service agreements
* Monitoring participant budgets and funding categories
* Liaising with participants, nominees, providers and the NDIA
* Ensuring claims comply with NDIS Pricing Arrangements and Practice Standards
* Prepare and submit NDIS invoices, NDIS payment claims and service agreements
* Accounts Payable, Accounts Receivable, reconciliations, and reporting
* Communicate effectively with participants, team members, management and external stakeholders
* NDIS claims via PRODA and PACE
* Participant budget oversight and reporting
* Service agreement setup and validation
* Provider liaison and payment processing
Accounts and Administrational Responsibilities
* Payroll assistance as required
* Provide administrative support requiring judgement, initiative, confidentiality, and sensitivity
* Fostering a collaborative and inclusive environment
* Lead and encourage continuous improvement in service delivery
* Manage records, data entry, meeting minutes, and office supplies
* Assist with internal and external audits
* Promote AbilityLiving-MyWay to participants and partners
About You
* Minimum 3 years’ experience in NDIS Plan Management, accounts, or a similar role
* Proven ability to manage NDIS funds in line with Pricing Arrangements, compliance requirements, and participant choice and control
* Experience with end‑to‑end Plan Management, including claims, budgets, and provider liaison
* High attention to detail with strong financial and data accuracy skills
* Excellent communication and problem‑solving skills, able to work independently and in a team
* Strong organisational skills with the ability to manage multiple priorities and deadlines
* Sound understanding of privacy, confidentiality, and professional boundaries
* Commitment to inclusion, social justice, and participant‑centred practice
Essential Criteria
* Demonstrated experience in a similar Plan Management, Accounts, or NDIS Administration role
* Qualification in Accounting, Bookkeeping, or a related field
* Strong understanding of NDIS Practice Standards, Pricing Arrangements, and compliance requirements
* Proven experience using NDIS platforms including PRODA and PACE
* Ability to work autonomously while contributing effectively within a team, with a flexible and adaptable approach
* Valid driver’s licence
* Current First Aid certificate
* Cleared NDIS Worker Screening Check, Working with Children Check, and National Police Check
* Completion of the NDIS Worker Orientation Module Quality, Safety and You
Desirable Criteria
* Experience using Xero accounting software
* Experience using Brevity Care or similar client management systems
* Willingness to learn new systems, with training provided in internal platforms where required
Benefits
* Salary packaging available, increasing your take‑home pay with up to $15,900, plus an additional $2,650 for meals and entertainment
* Supportive, values‑driven and participant‑focused team environment
* Opportunity to make a genuine and meaningful impact within the disability and community sector
* Access to an Employee Assistance Program (EAP) for you and your immediate family
* Employment Referral Program
* Recognition and rewards program, including worker of the month, birthdays, and employment anniversaries
* Flexible and hybrid work arrangements to support work–life balance
To Apply:
If you are passionate about empowering individuals and making a meaningful impact in the lives of individuals with disabilities, we would love to hear from you!
Please submit a cover letter and resume
If you would like further information, contact
Applications close: Friday 27th March 2026.
At AbilityLiving-MyWay we embrace Equal Employment Opportunity (EEO) and promote diversity. We encourage people of all ages and abilities including those with lived experience or knowledge of disability to consider a career with us, including Aboriginal and Torres Strait Islander and applicants from culturally and linguistically diverse (CALD) backgrounds.
Job Types: Full-time, Fixed term, Contract
Contract length: 12 months
Pay: From $34.00 per hour
Expected hours: 38 per week
Benefits:
* Professional development assistance
* Referral program
* Salary packaging
* Work from home
Application Question(s):
* Do you have a qualification in Accounting or Bookkeeping?
* What NDIS software programs have you used?
Education:
* Certificate I - IV (Preferred)
Experience:
* similar Plan Management role: 3 years (Preferred)
Work Location: Hybrid remote in Warners Bay NSW 2282