We are inviting a welcoming and confident Door/Memberships Attendant to join us full time at our New Lambton site.
As the first point of contact for our members and guests, you will help create a safe, inclusive, and positive experience from the moment they arrive. You will support compliance requirements while delivering warm, professional service that reflects who we are at The Wests Group.
What you will do
* Greet members and guests with warmth and professionalism
* Ensure all visitors sign in in line with regulatory requirements
* Share information about our facilities, services, and upcoming events
* Promote and process Wests memberships
* Verify identification for team members, contractors, and visitors
* Monitor and uphold Responsible Service of Alcohol (RSA) requirements
* Work closely with Security and Duty Managers when managing refusals of entry
* Support safe practices and ensure compliance with current regulations
This role operates across a 7-day rotating roster, including day, afternoon, and overnight shifts, to support our venue operations.
What You Will Bring
You enjoy welcoming people and creating positive first impressions. You communicate clearly, remain calm under pressure, and approach compliance with integrity and care.
You Will Also Have
* A current Responsible Service of Alcohol (RSA) certificate & Responsible Conduct of Gambling (RCG) certificate
* Confidence engaging with a broad range of people
* Sound judgement and a respectful, professional approach
* Experience in a similar role within hospitality or licensed venues is highly regarded.
As part of The Wests Group recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role. This includes, but is not limited to, a Criminal History Check, reference checks, and right to work verification via our company portal. All associated checks and costs will be facilitated by The Wests Group.
About Us
The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi‐site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.
Benefits
We value our staff, which is why we recognise and reward your hard work with our AMAZING staff benefits. Being an employee of The Wests Group will give you access to the following perks and benefits:
* Wellbeing: First Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible work options, Community Care leave and Employee assistance programs (EAP).
* Career: Certificate III in Hospitality (SIT30622 Certificate III in Hospitality (JobReady - Culinary) | Allara Learning), paid traineeships, and leadership programs.
* Financial: Paid parental leave, 17.5% annual leave loading, above‐award wages and penalty rates, plus 40% off meals for club employees.
* Lifestyle: Discounted gym membership for $25/month per month (including your partner), discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discounted accommodation at our three hotels - The Executive, The Gateway, and The Anchorage Hotel & Spa.
We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
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