Job Description
What you will be doing:
* Check guests in and out of the hotel with warm and engaging service
* Sophisticated communication skills, both written and verbal
* Focus attention on guest needs, remaining calm and courteous at all times
* Take responsibility for any guest inquiries and problem solve to resolve any guest issues
* Must possess a professional presentation
* Must be flexible in terms of working hours, including overnights
* Handle cash effectively and accurately
* Be fully versed and competent in all aspects of front office operations and provide the highest levels of professional, prompt and discreet guest service
* Promote and recommend the use of the hotel outlets and the spa
* Assist in the coordination and blocking of rooms for incoming group and tour arrivals
* Other duties as assigned
* Hourly pay rate of $26.34 to $30.10
Qualifications
Your experience and skills include:
* A minimum of one year recent (in the last five years) as a guest agent in a luxury environment demanding a similar standard of guest/customer service or a minimum of one year recent (in the last five years) experience in a luxury front of house position with direct continuous guest/customer contact demanding a similar high standard of guest/customer service.
* A degree or diploma in hospitality may be considered in lieu of six (6) months of the required experience
* Proven ability to work well independently with minimal supervision
* Excellent communication and interpersonal skills
* Demonstrated ability to provide excellent service and exceed expectations
* Ability to effectively solve problems and make decisions
* Ability to work cohesively with fellow colleagues as part of a team, as well as independently
* Proficient in English language, both verbal & written, with a second language being an asset
* Must be able to handle a multitude of tasks in a busy, dynamic environment while remaining calm and collected
* Must be available to work flexible hours including overnight shifts
* Knowledge of computerized Front Office systems required with emphasis in Microsoft Window applications and PMS
* Must have the ability to handle cash effectively and accurately
* Impeccable grooming and presentation
Additional Information
Physical Aspects of Position (include but are not limited to): Sitting for extending periods of time. Performing repetitive work. Occasional lifting and carrying of heavy loads.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Your team and working environment: Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award‐winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting‐edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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