Overview
We are currently looking for a passionate and driven individual to take on the role as a full time receptionist (or Guest Service Agent) with the flexibility to work 5 shifts a week on a rotating roster which may include mornings, evenings, weekends and public holidays.
Responsibilities
- Checking guests in and out
- Maintaining accurate guest accounts
- Taking bookings, providing helpful information & entering reservations
- Answering guests queries in a timely and productive manner
- Addressing guest requests and handling guest complaints in a positive manner
- Liaise with other departments to assist guest and advise of room moves
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