We are seeking a highly skilled Claims Consultant to join our team. As a Claims Consultant, you will be responsible for managing a portfolio of large loss Building and Contents claims.
Your role will be central to our reputation and relationships, providing end-to-end service delivery of claims when our customers need us most. You will utilise your exceptional problem-solving and communication skills to ensure our clients have a positive and memorable claims experience.
Job Responsibilities
* Managing your own portfolio of high complexity and large loss claims
* Helping our customers in their time of need by processing their claims from start to finish
* Problem solving daily to reach outcomes that work for both our clients and us
* Being a direct point of contact for customers, service providers and assessors to ensure the smooth processing of each claim within your portfolio
Requirements
* Experience in home claims or claims management
* Experience in reading and interpreting building assessment reports and specialist reports is recommended
* Familiarity with case or portfolio management is a plus
* Technical skills or trade qualifications is recommended
* Experience in navigating and upskilling in computer systems
* Exceptional verbal and written communication skills
* Experience in administration, with high attention to detail
* Strong problem-solving skills and sound decision-making capabilities
Benefits
* Great work/life balance with set start/finish times
* 22 days annual leave, plus volunteer leave, and yearly salary reviews
* Career progression opportunities – we believe in promoting from within
* Paid induction training and ongoing career development
* An awesome work culture that encourages creativity and celebrates diversity
* Ideally located surrounded by numerous eatery and retail options
* Free skin checks, flu jabs, and wealth mastery sessions
* Onsite barber, brow bar, massage therapist, mobile mechanic and car detailing
* Discounted insurance products
* Discounted gym memberships through Fitness Passport
* End of trip facilities
* Casual dress code
What We Offer
As a member of our team, you can expect a supportive and engaging work environment. No two days are the same, and we thrive on challenges while celebrating successes.