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Drive connections that matter in every moment.
Optus is more than just a telco – we’re a team of passionate and supportive people defining the future of service excellence, one extraordinary customer experience at a time. Every day, our team of 6,000+ passionate individuals embrace a ‘yes’ mindset, ensuring Australians enjoy closer friendships, stronger teams, deeper partnerships, and bigger breakthroughs. Here, you’ll find a community that thrives on challenging itself and changing the game. It’s a place where you can build strong networks and long-lasting relationships, powered by lively collaboration, unwavering support, high flexibility, and a healthy dose of daily optimism.
Are you a powerhouse of leadership with a flair for retail? Do you thrive in a dynamic, vibrant environment? We're looking for a conscientious Assistant Store Manager to join our team and help us create lasting customer experiences.
You are the heartbeat of our Optus store. Together with the Store Manager, you'll orchestrate a symphony of excellence, amplifying customer delight and fueling a performance surge in your team.
Your day-to-day...
Squad Goals: Lead, coach, mentor, develop, and inspire a team of fabulous individuals, empowering them to shine like the stars they are.
Retail Expert: Be the maestro behind our day-to-day operations, ensuring our store is welcoming, on point, and bursting with positive energy.
Champion of Charm: Resolve customer inquiries with patience and a sprinkle of magic, leaving them with a lasting smile.
Training and Development: Assist with onboarding new team members by providing them with the tools and knowledge they need to surprise and delight our customers.
What makes you a great fit?
You are well-versed in the retail environment and bring innovative practices to your role.
Customer service isn’t just a job; it’s an art form that you’ve mastered.
You are a problem-solving pro with an innate ability to make thoughtful and well-informed decisions.
You are results-driven and charismatic, thriving in a collaborative environment by supporting your team to be the best version of themselves.
Perks we love at Optus
Competitive remuneration and employee discounts, including an $80 monthly credit and 25% off Optus products, along with exclusive shopping discounts with our retail partners.
Paid Connected Day each year to focus on culture, family, health, community, or personal priorities.
Inclusive paid parental leave (up to 14 weeks for primary caregivers).
Opportunity to develop future-ready skills through Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Meaningful connections through employee-led networks and diversity initiatives like Culture Connect, Elevate Women, Disability Network, and Express Yourself (LGBTQIA+).
Access to free counselling and support services 24/7 — in-person, by phone, SMS, or video.
Flexible working arrangements—discuss how this role can be flexible for you.
We encourage you to apply even if you don’t meet 100% of the role requirements—growth and development are part of our journey.
At Optus, we value diversity and are committed to providing equal employment opportunities to all applicants, including those from diverse backgrounds, with disabilities, from the LGBTQIA+ community, armed forces, or Indigenous Australians. If you require adjustments or accessibility support during the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170, and we will assist you.
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