We are seeking a dedicated Veterinary Client Services Coordinator to join our dynamic team.
As the vital link between clients and clinical teams, you will ensure an exceptional experience for all while helping pets receive urgent care.
You will provide outstanding service to clients and pets, triage on arrival, keep clients informed with timely updates, and assist with insurance and finance-related queries.
In this role, you will work collaboratively with our team to support front-of-clinic operations, including administrative duties and cash handling.
The ideal candidate will have strong resilience, the ability to stay calm in a fast-paced environment, and reliable transport for shift work.
Pet care discounts, competitive hourly rate, refer-a-friend rewards program, wellbeing committee, employee assistance program, and opportunities for career growth make this a unique opportunity.
Join us in providing compassionate and skilled care to animals and their owners in need.
We offer a supportive working environment that fosters growth and development. Our team is passionate about delivering high-quality client services and working together to achieve excellent patient outcomes.
Key Responsibilities:
* Provide exceptional customer service to clients
* Triage and manage client inquiries
* Process transactions accurately and efficiently
* Collaborate with clinical teams to resolve client issues
* Contribute to a positive and supportive work environment
Benefits:
* Pet care discounts
* Competitive hourly rate
* Refer-a-friend rewards program
* Wellbeing committee
* Employee assistance program
* Opportunities for career growth
Requirements:
* Strong communication and interpersonal skills
* Ability to remain calm under pressure
* Reliable transportation for shift work
* Friendly and approachable demeanor
* Excellent problem-solving skills
About Us:
We are a veterinary clinic committed to providing exceptional care to animals and their owners. We believe in creating a supportive working environment that fosters growth and development. If you share our passion for delivering high-quality client services and working together to achieve excellent patient outcomes, we encourage you to apply.