As a Service Delivery Manager, you'll be the primary owner of outsourced IT infrastructure and networking services, playing a key role in ensuring availability, reliability, and alignment to strategy. The Product Manager will lead a team including domain architecture, service delivery, delivery and engineering function across employees and service providers and optimise this from a cost / performance / customer experience perspective as appropriate. Key Responsibilities Manage outsourced IT infrastructure and network services across LAN/WAN and cloud. Govern vendor contracts, performance metrics, and service levels in line with required frameworks Lead the delivery and continuous improvement of infrastructure aligned to business and cloud strategy. Ensure structured change governance, including business cases, risk assessments and formal documentation. Collaborate across Procurement, Enterprise Architecture, Cyber, and Business Systems teams. About You: Minimum 5yrs experience managing IT service providers in multi-vendor environments. Proven background in infrastructure and networking, including cloud (Azure preferred). Strong technical background in IT infrastructure (servers, virtualization, storage, networking). Experience in managed services environments, including SLA-based delivery In-depth knowledge of networking protocols and technologies, with a strong background in customer-focused IT support. Solid hands-on experience in managing complex network infrastructure, including routers, switches, firewalls, VPNs, and WAN/LAN across multiple sites and data centres Vendor Management: Attend Quarterly Vendor meetings with Vendor Manager and partners Consults and reviews vendor Statement of Work for project or continuous improvement implementations Work with PMO & vendors to define scope of SOW. Desired: Experience within an MSP and solid level of technical proficiency (Microsoft 365, Azure, Networking, cloud technologies) Strong customer focus with a capacity to implement innovative service improvements. Experience at a commercial MSP / IT Consulting practice How to Apply If you're ready to take on this exciting Service Delivery Manager - Networks opportunity, please apply here or reach out to Gary from our Brisbane office at bluefinresources.com.au. Reference number: BH-60057 Company: Bluefin Resources Date posted: 5th Jun, 2025