Job Description
We are seeking a highly skilled and experienced Telephony Support Officer to join our team. This is an exciting opportunity for an individual who is passionate about delivering exceptional customer service and support.
The successful candidate will be responsible for managing and operating the university's general telephone line, ensuring timely and professional communication with staff and customers. They will also provide high-quality assistance and support to staff and customers, resolving inquiries efficiently.
Key Responsibilities:
* Manage and operate the university's general telephone line.
* Provide high-quality assistance and support to staff and customers.
* Resolve inquiries efficiently and effectively.
Required Skills and Qualifications
To be successful in this role, you will need to possess:
* A solid understanding of various departments, teams, courses, and policies.
* Highly developed organisational skills and demonstrated ability to set priorities and meet deadlines.
* Ability to work independently and as part of a team.
* Highly developed reading, written, verbal, and interpersonal communication skills.
Benefits
This role offers a range of benefits, including:
* Ongoing full-time appointment.
* Incremental progression based on 12 months continuous service.
* Base salary range: $80,243 (pro-rata) plus superannuation.
About the Opportunity
This is an excellent opportunity for an individual who is passionate about delivering exceptional customer service and support. If you are looking for a challenging and rewarding role that will allow you to grow and develop your skills, then this may be the perfect opportunity for you.
About Us
We are a leading educational institution that values diversity, equity, and inclusion. We are committed to fostering a safe and supportive environment for all staff and students.