Administration Officer (Surgical Practice Management Dept.)
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Overview
Administration Perth Full Time Icon Cancer Centre Australia
Make Every Interaction Count Whilst Supporting Practice Operations
Join our expanding team at Icon Cancer Centre, Midland, and play a pivotal role in transforming patient care. You’ll utilise your administrative skills in a deeply rewarding capacity, supporting patients through their cancer treatment journey.
What’s in it for you?
- Purpose-driven work: Support patients and families during their cancer care journey.
- Work-life balance: Permanent full-time role, Monday to Friday – no weekends!
- Collaborative team: Work alongside our medical secretaries, receptionists, and clinical teams.
- Career development: Access to training, development pathways, and internal scholarships.
About the Role
Step into a role where your administrative expertise directly supports patients through one of the most important journeys of their lives. As an Administration Officer – Practice Management, you’ll coordinate appointments, manage referrals, and ensure smooth day-to-day operations across our specialist services.
You’ll create a calm, organised experience for patients and families navigating cancer treatment, working across our surgical practice management department and liaising with internal teams and external providers to deliver seamless, compassionate care.
Key Responsibilities
- Warmly welcome patients and manage their administrative needs
- Coordinate and schedule critical treatment appointments
- Manage and triage referrals for clinics and surgery
- Answer patient queries with empathy, in person and over the phone
- Ensure accurate billing and manage daily financial transactions
- Track patient progress through their treatment and ensure administrative needs are handled smoothly
- Maintain organised, up-to-date patient records
- Be familiar with medical terminology and health claims processes, including Medicare, Private Health Insurance, and DVA
Is this you? / Qualifications
- Previous experience in a hospital, medical practice, or day procedure reception
- Familiarity with medical practice software (e.g., Gentu, Medical Director, or similar)
- Strong understanding of medical reception and inpatient services
- Ability to manage time efficiently, work independently, and collaborate with a team
- Excellent communication and problem-solving skills, especially in sensitive situations
- Competence with Windows-based programs such as Email and Word
- Basic knowledge of medical billing and health insurance claims (Medicare, Private Health Insurance, and DVA)
About Icon
Icon Cancer Centre are pioneers of private cancer care in Australia with over 35 years’ experience. There are currently 40 cancer centres across Australia and a joint venture in New Zealand with several in development. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy.
Over half of Icon’s cancer centres are in outer-metro and regional communities delivering on our mission to bring the best possible care, closer to home.
For more information on our cancer services in Australia visit icongroup.global/en/our-services/cancer-services-australia/ or iconcancercentre.com.au. Want to learn more about our Midland Centre? iconcancercentre.com.au/centre/midland/
Benefits you’ll enjoy
- Career-Enhancing Training: Access dedicated, industry-recognized training courses to boost your career.
- Competitive Remuneration & Professional Development: Structured career pathway and competitive pay.
- Rewards & Recognition: Part of a valued rewards program that acknowledges your hard work.
- Exclusive Discounts & Cashback: Save on hundreds of brands with our Ignite app.
- Flexible Work Arrangements: Hybrid options, compressed weeks, and varying start-finish times.
- Novated Lease Options: Vehicle financing through our partner Rem Serv.
- Paid Parental Leave: Paid parental leave as a permanent employee.
- Wellness Support: Resources to balance psychological and physical health.
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds. Icon Group is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs) including COVID-19.
Some roles may require evidence of vaccination or non-susceptibility to specified VPDs.
Seniority level
- Entry level
Employment type
- Full time
Job function
- Administrative
- Industries: Hospitals and Health Care
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Perth, Western Australia, Australia
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