Job Opportunity:
This is a 3-month contract for an IT Support Analyst.
Main Responsibilities:
* Deliver first and second-level support to over 30,000 users in the health sector.
* Troubleshoot various Microsoft products.
* Earn high customer satisfaction ratings.
The ideal candidate will possess strong ITIL knowledge and excellent communication skills to drive IT service delivery across diverse technology platforms.
Key Performance Indicators:
• Provide timely and effective support solutions.
• Maintain high levels of customer satisfaction.
• Troubleshoot complex technical issues.
Required Skills and Qualifications:
* Strong understanding of ITIL principles.
* Excellent communication and interpersonal skills.
* Ability to work effectively in a team environment.