About the Role
You'll be part of a contact centre team supporting childcare software users and administration service customers.
The role combines inbound and outbound customer contact, software troubleshooting, payment gateway support and general administration.
Full training is provided.
Key Responsibilities
* Data entry, updating records and actioning tickets
* Generating reports and conducting internal quality checks
* Managing inboxes and day-to-day customer administration
* Logging activity in the task management system
* Following up customers for information or decisions
* Calling software users with resolutions
* Contacting customers for payments or updated details
* Payment Gateway Support
* Assisting new users through the onboarding process
* Responding to transaction and payment queries
* Actioning declined payments in line with procedures
* Providing first-level childcare software helpdesk assistance
* Sharing product knowledge and troubleshooting
* Logging all calls and emails accurately
* Office Support
* Coordinating stationery and office supplies
* General office and facilities assistance
* Occasional invoicing and receipting tasks
What You'll Bring
* High attention to detail and accuracy
* Strong problem-solving and analytical thinking
* Clear, professional communication skills
* Ability to learn systems quickly
* Customer-focused with a team mindset
* Confident computer and data entry capability
* A national police check and valid Blue Card are required due to the sensitive nature of the data handled.
How to Apply
Click apply and attach your current resume.
Unrestricted Australian working rights are required.