Customer Support Expert Job
We are seeking a proactive and personable professional to join our team. This key role is responsible for supporting customers throughout their journey, from onboarding and training to ongoing support and relationship management.
* Guide customers through the onboarding process, ensuring smooth setup and adoption.
* Deliver training sessions and product walkthroughs for new and existing users.
* Serve as the primary point of contact for customers, ensuring a positive and productive experience.
* Respond to inquiries via phone, email, and chat with professionalism and clarity.
* Verify customer information and bank account details.
* Identify customer needs and work with internal teams to provide timely solutions.
* Track, manage, and resolve customer issues efficiently.
Essential Skills & Qualifications
* Excellent verbal and written communication skills, with strong phone manners.
* Proven experience in a customer-facing role, preferably in SaaS or tech.
* Confidence delivering training and guiding users through software platforms.
* Familiarity with web-based applications and ticketing systems.
* Strong organizational and problem-solving skills.
* Ability to work both independently and collaboratively.
* A degree or diploma in Business, Communications, or a related field.
Benefits
* Collaborative, supportive team environment.
* Opportunities for growth and development.
* Flexible working arrangements.
* Meaningful work helping customers achieve success.
This is an exciting opportunity to contribute to the success of our customers. If you have a passion for delivering exceptional customer experiences and possess the required skills and qualifications, we encourage you to apply.