Customer Service Role
We are seeking a highly motivated and customer-focused individual to join our team in a Customer Service Assistant role.
This position will be based in-person at our office, with the flexibility to work varying hours as the business grows.
* Delivering exceptional customer service in a professional and timely manner
* Responding to customer enquiries via email, phone or live chat
* Assisting with providing products and services that meet customer needs
* Managing general office administration such as filing, archiving, mailing, and handling incoming mail and phone messages in line with company guidelines
* Ensuring customers have a smooth and positive shopping experience
* Willingness to assist with other ad hoc tasks as needed to support the team
Previous customer service experience is essential, along with strong communication and attention to detail. A friendly, approachable attitude and ability to work well in a small team is also required.
As a values-driven business, we offer flexible hours, staff discounts, and real growth opportunities for the right candidate. There is potential for this role to grow into full-time and/or into other areas of the team.
Key Responsibilities:
Customer Service
* Provide exceptional customer service via multiple channels
* Manage customer complaints and issues effectively
* Resolve customer queries in a timely and professional manner
Requirements:
Essential Skills:
- Previous customer service experience
- Strong communication and interpersonal skills
- Ability to work well in a team environment
- Friendly, approachable and professional attitude
Desirable Skills:
Skills We Value:
- E-commerce experience
- Familiarity with platforms like Shopify
What We Offer:
Benefits:
- Flexible working hours
- Staff discounts
- Real growth opportunities within the business