Additional Information Full Time & Part Time basis
Job Number
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia, 6000
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Guest Experience Expert
* Beautiful location on the Elizabeth Quay waterfront
* 5 minutes walk from Elizabeth Quay station and close to public transport
* Free Employee Duty Meals
* Free breakfast cereal, coffee and tea throughout the day
* Discounts on hotel rooms and food and beverage with Marriott Internationally
* Discounts on retail venues around the location
* Marriott Life with the Works – Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave
* Recognition and wellbeing programs
* Training and Career Development opportunities within an international brand
* Employee activities and celebrations throughout the year
About the Role
Duties
Guest Service
1. Provide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings.
2. Process all guest check-ins by confirming reservations, and issuing and activating room keys.
3. Coordinate with Housekeeping to track readiness of rooms for check-in.
4. Process all check-outs including express check-outs, resolving any late and disputed charges, settling