About The Role
As an Associate Financial Markets Deposits, you will play a crucial role in providing end-to-end operational banking support to third-party channels, focusing on deposit growth and maintenance.
You will collaborate closely with the core financial markets deposits team to support major third-party distribution agreements with StrataCash Management. Your key responsibilities will include KYC document analysis, onboarding, account opening, remediation, and maintenance of customer information within multiple core systems.
You will work with external operations teams to ensure clear communication and prompt, accurate processing of new customers. Attention to detail and problem-solving skills are essential for ensuring customer retention and satisfaction.
About You
To succeed in this role, you should have experience in banking or financial services products. You should be able to interpret and apply policies and standards and make moderately autonomous operational decisions.
A positive and professional business approach, excellent customer focus, and strong interpersonal skills are essential. You should be comfortable working with a diverse group and collaborating with the team for successful outcomes.
Strong multitasking skills and the ability to meet high-volume SLAs are also important. Knowledge of AML/CTF and KYC standards, as well as advanced Microsoft Windows program knowledge, will be highly regarded.
About Us
BOQ Group is a unique collection of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist) each have their own customer audience and brand personality but share the goal of building social capital through banking—creating trust, exploring staff potential, and believing in the power of small gestures and big ideas to change communities.
BOQ Group's inclusive vision is to foster a workspace that values and leverages differences, creating new possibilities where our people feel confident to bring their best selves to work every day. We embrace diversity and believe our workforce should reflect the communities we serve.
Since 2021, BOQ Group has been recognized as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2023, we implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our Benefits
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures your professional and personal growth. Our benefits include:
* Flexible working arrangements to balance work and personal life.
* Discounted financial products with exclusive rates.
* Salary sacrificing options to maximize your take-home pay.
* Paid parental leave with no minimum requirements.
* The option to purchase additional annual leave.
* Discounted private health insurance.
* Employee Assistance Program (EAP) for confidential support.
* Access to employee network groups like First Nations Reconciliation, LGBTQIA+, Multicultural, and more.
* Pride in Diversity membership and participation in the Australian Workplace Equality Index.
We are committed to a workplace where everyone feels valued and supported. Join us and be part of a company that cares about its people and community
How To Apply
To apply for this role at #boqgroup #businessbanking, follow the links or apply via our Careers Page.
BOQ Group encourages diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate and include people of all backgrounds, genders, expressions, sexualities, cultures, bodies, and abilities. When applying, please share your pronouns and any reasonable adjustments needed for the interview process.
If successful, background screening will be required, including identity, reference, criminal, immigration, academic, and bankruptcy checks, to comply with the Anti-Money Laundering and Counter Terrorism Financing Act.
Please no agency applications.
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