Overview
Join or sign in to apply for the Technical Service Engineer role at Cytiva. Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher's operating companies, our work saves lives and we are united by a commitment to innovate for tangible impact. You will thrive in a culture of belonging, harnessing Danaher's system of continuous improvement to turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health, from fundamental biological research to vaccines, new medicines, and cell and gene therapies. You will have opportunities to continuously improve yourself and the organization while addressing challenges that matter, with people who care for each other, our customers, and their patients.
The Technical Service Engineer is responsible for delivering high-quality service support to Cytiva's customers across Australia and New Zealand. This includes performing preventative maintenance, troubleshooting, installation, and qualification of a wide range of Cytiva's laboratory and bioprocessing equipment. The role ensures customer satisfaction, equipment uptime, and GMP-compliant operations. This position reports to the Cytiva ANZ Service Leader and is part of the Equipment Services Team. It is a field-based role working remotely, with access to a local office in Mount Waverley.
What you will do
* Perform installation, qualification (IQ/OQ), preventative maintenance, troubleshooting, and repair of Cytiva's lab-scale and bioprocessing equipment including AKTA Pure, Go, Avant, Biacore, AKTA Ready, Readyflux, Wave, and Xcellerex systems, ensuring GMP compliance.
* Support digital and automation solutions including UNICORN, Figurate, Chronicle, OptiRun Connect, Historian and networking.
* Maintain accurate service documentation including customer service logs, internal records, calibration records, and trunk stock.
* Collaborate with teammates and technical experts to grow your technical skillset, and partner with sales, product, and customer service teams to deliver exceptional service to Cytiva customers.
* Participate in revenue-generating activities such as contract renewals, sales lead generation, and implementation of service programs.
* Travel across ANZ to support customers in both research and GMP manufacturing environments.
Who you are
* You have more than 4 years of field service experience, or you are an early-career biomedical engineer, automation engineer, mechatronics engineer, electrical engineer/technician, or computer science graduate eager to grow in the life sciences industry.
* You have strong hands-on technical skills with proven troubleshooting and problem-solving ability; you can quickly learn and support a wide range of products.
* You are proficient with computer systems and networking, capable of setting up and troubleshooting software and hardware in customer environments.
* You have keen attention to detail and a strong interest in working within GMP-regulated environments supporting critical therapeutic drug production.
* You are passionate about the life sciences industry, customer-focused, and able to work both independently and as part of a remote, collaborative team.
Travel, Motor Vehicle Record & Physical/Environment Requirements
* Ability to travel – an average of 50% travel across Australia and New Zealand for training and field work, with occasional international travel.
* Ability to lift, move, or carry tools and equipment and perform service tasks on benchtop instruments and large-scale systems (e.g., 2000-litre bioreactors), including tasks requiring bending, kneeling, or other physically demanding positions (in accordance with EHS guidelines).
* Must hold a valid driver's license with an acceptable driving record.
Desirable experience
* Experience in GMP environments or supporting customers in regulated industries.
* Hands-on experience with Cytiva equipment or similar bioprocessing technologies.
Join our winning team today. We'll accelerate the real-life impact of tomorrow's science and technology and partner with customers across the globe to help them solve their most complex challenges.
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