Job Summary
The Account Manager plays a pivotal role in supporting small and medium business customers by delivering tailored communications and ICT solutions through the Telstra Business Technology Centre (TBTC) network.
Who We Are
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
Here's what you can expect from us:
* There when life happens. From Gender Affirmation Leave to Telstra's Additional Leave Day, we give you time to spend away from work when you need it most.
* Pay for performance. We recognise outstanding contributions through our competitive incentive programs.
* Parental Leave. A gender-equal policy for all parent/s so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
* Unlimited learning. Level up your skills with access to 17,000 learning programs. Learn 'on the job' and achieve university credits towards degrees and Masters programs.
* Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.
* Extra perks. Receive 30% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.
What You'll Do
Telstra Business - Telstra Business Technology Centres provides IT and business support to Telstra's business customers.
The Account Manager plays a pivotal role in supporting small and medium business customers by delivering tailored communications and ICT solutions through the Telstra Business Technology Centre (TBTC) network. This role is focused on building and nurturing strong customer relationships within a defined portfolio, ensuring each business receives the right technology to meet its goals.
This role is based in Ballarat, with a preference for candidates who are familiar with the local community and able to work from an office location alongside team members.
Key Responsibilities:
Here is how you will bring this role to life:
* Manage customer relationships across a defined portfolio to drive satisfaction, retention, and growth.
* Achieve individual and team sales KPIs, including revenue, profitability, and Net Promoter Score (NPS).
* Execute outbound campaigns and contribute to portfolio strategy to support customer acquisition and retention.
* Handle inbound and outbound sales and service contracts, ensuring timely responses, lead escalation, and issue resolution.
* Identify and qualify complex business opportunities, generating leads for specialist teams.
* Collaborate authentically with internal teams and Telstra partners to support customer initiatives and lead generation.
* Develop and maintain account and portfolio plans that align with business goals and strategic growth.
* Maintain accurate customer data to support reporting and performance tracking.
* Continuously upskill in Telstra's product and solution portfolio to better support customer needs.
* Embrace change and technology to improve customer outcomes and business efficiency.
About You:
What you'll bring
Essential
* Strong relationship management and customer engagement abilities
* Proven sales experience, including achieving KPIs and closing deals
* Excellent verbal and written communication skills
* Ability to work independently and self-motivate in a hybrid/office environment
* Organizational skills for managing portfolios and account plans
* Problem-solving and strategic thinking
* Willingness to embrace change and learn new technologies
* Negotiation skills
Highly desirable
* Experience in ICT or Telco sales (minimum two years preferred)
* Commercial acumen and growth mindset
* Experience with outbound sales campaigns and lead generation
* Stakeholder management and collaboration with internal/external teams
* Familiarity with reporting and maintaining accurate customer data
* Basic proficiency in Microsoft Excel and Word
Telstra is committed to creating a diverse and inclusive workplace. We actively seek individuals from various backgrounds, ethnicities, genders, and disabilities because we know that diversity strengthens our team and enriches our work. We have zero tolerance for harassment of any kind and prioritize creating a workplace culture where everyone is safe and can thrive.
Telstra is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment. Our recruitment process includes background checks and we encourage applicants to disclose any reasonable adjustments they may require during the recruitment process.
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