The role The Senior Clinical Applications Specialist will provide customer focussed service delivery management and technical expertise for the development and support of new and existing clinical applications on the ServiceNow Clinical platforms. The role includes the full application lifecycle, providing high level specialist advice and support, assisting major projects, working alongside business analysts, developers, and multidisciplinary ICT specialists to co-define requirements, conceptualise solutions, develop, test, deploy, and support browser-based clinical applications. Key responsibilities: * Ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration and support of enterprise systems and infrastructure. * Manage and contribute to the development, publication, implementation and compliance to technical policies, standards and procedures at an enterprise level. * Provide technical leadership and high-level technical skills in the analysis of ICT system issues and the formulation, design and provision of appropriate resolutions and improvements. This includes within the ServiceNow Clinical platform and underpinning infrastructure, such as ServiceNow MID servers, virtual machines, and integrated core Queensland Health applications. About you We are searching for someone who: * Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management. * Demonstrated ability in the provision of high-level specialist advice and support for ServiceNow custom-built applications to provide technical direction, standardisation, professional advice, and technical support to a broad range of stakeholders in a complex service environment. * Well-developed interpersonal, oral and written communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions. * Proven ability to meet service delivery targets and implement quantifiable service improvements by managing workloads, priorities and working unsupervised * Anticipates and is responsive to customer and stakeholder needs and expectations; takes personal responsibility for meeting objectives and progressing work; shows initiative and does what is required. * Ability in the leadership of a highly skilled technical team, building and sustaining positive relationships with peer teams, stakeholders and customers. Why work with us? Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes Competitive salaries * 12.75% superannuation * 17.5% leave loading Employee wellbeing * 38/36.25 hour full time work week * Access to 24/7 confidential employee support providers and counsellors including for immediate family members * Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. Professional development * Career progression with more than 300 diverse career pathways and career support to take you further! * Access to a variety of programs and initiatives to support training and career growth. * Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. Our commitment to equity, diversity and inclusion At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. Ready to apply? For further information on how to apply please review the attached Role Description.