Customer Support Associate
We are seeking a professional to deliver exceptional first-point-of-contact service to internal and external customers. This role involves providing timely advice and information, ensuring adherence to agreed SLA targets, and efficiently utilizing corporate systems.
This position requires strong communication skills, a commitment to service excellence, and the ability to work in a high-volume customer support environment.
The successful candidate will be responsible for:
* Providing timely advice and information to customers via phone, email, or in-person
* Ensuring adherence to agreed SLA targets
* Efficiently utilizing various corporate systems
* Identifying continuous improvement opportunities within the team
* Sharing knowledge with colleagues
* Developing personal effectiveness
* Responsible for planning and implementing daily and weekly allocated work
* Responsible for managing assigned tasks from start to finish
* Ensuring knowledge is up-to-date to respond to customer inquiries
Requirements
* At least 3 years of experience in a front-line, high-volume customer support environment
* Proficient in digital systems and technology (MS Office suite and internet browser)
* Able to adapt to and support customer support objectives
* Excellent communication, interpersonal, and teamwork skills
* Good written and verbal communication skills
What We Offer
* Career development and advancement opportunities
* Flexible work arrangements to support part-time work, working hours, and remote work
* Opportunity to purchase additional leave per year
* Access to salary packaging, social activities, discounted health insurance, and gym membership
* Award-winning employee recognition and benefits program
* Innovative team culture that supports decarbonization
* Wellness leave days each year
* End-of-trip facilities at our office