This is a Emergency Department Administration Officer role with NSW Health based in Sydney, NSW, AU NSW Health Role Seniority - mid level More about the Emergency Department Administration Officer role at NSW Health Frontline role supporting busy Emergency Departments Work across Blacktown and Mount Druitt Hospitals Fast paced environment with meaningful patient impact Manage frontline ED administration, create accurate patient records and support critical clinical care in a high demand emergency setting. Employment Type: 1x Permanent Full Time / 1x Permanent Part Time Position Classification: Administration Officer Level 3 Remuneration: $71,072.43 - $73,287.41 per annum / $35.84 - $36.96 per hour Hours Per Week: 38/ 19 Location: Blacktown & Mt Druitt Hospitals Where you'll be working Blacktown and Mount Druitt Hospitals are major metropolitan health services providing essential care to a diverse and growing community. You will be part of a committed Emergency Department team that values collaboration, professionalism and service excellence. Large and dynamic Emergency Departments with 24 hour operations Supportive leadership and strong team culture Diverse patient population and clinical exposure Focus on safety, respect and patient centred care Opportunities to develop administration skills in a critical care setting What You'll Be Doing In this role you will provide high level frontline administrative and communication support to the Emergency Departments, ensuring accurate patient information and smooth operational flow. Register and update patient details in iPMs and FirstNet systems Prepare admission documentation in line with legislation and policy Manage cash handling, receipting and reconciliation responsibilities Liaise with clinical teams, management and external stakeholders Maintain accurate health care records and support switchboard services as required How To Apply Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date. Extensive experience in an administrative role, with demonstrated experience in exceptional customer service skills the ability to maintain strict confidentiality. Demonstrated superior verbal, written, negotiation and interpersonal communication skills and effective communication with all levels of a large organisation. Demonstrated organisational skills with proven ability in accuracy, initiative and flexibility. Demonstrated knowledge and competency in the use of IT applications including Microsoft Office and data information skills. Ability to work autonomously and actively participate within a multidisciplinary team. Ability to multitask and handle unexpected matters when they arise in a professional & courteous manner Ability to work a 24/7 rotating roster Requisition ID: REQ620849 Applications Close: 19th January 2026 Need more information ? Find out more about applying for this position. Review the detailed Position Description for insights into role requirements and criteria. Explore the selection process, employment checks, outcomes and notifications. For inquiries about the role, contact Di Lyons on 0418 893 321 People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard. Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/. Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Health team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Key Strengths A Final Note: This is a role with NSW Health not with Hatch.