* Permanent Job Opportunity
* $140,000 - $150,000 salary package
* Current work right required: Australian Citizen Or Permanent Resident
Randstad Digital is partnering with our client to recruit an Operations Lead for their Corporate Services division. This is a Group 3 Technical Leader position responsible for the governance of service management practices and ensuring the high availability of all IT systems.
The successful candidate will lead the implementation of ITIL frameworks with the support of third‐party managed service providers and internal professional service teams.
Key Responsibilities
* Service Governance: Provide end‐to‐end ownership and governance of ITIL services, including incident, problem, and change management across all applications and infrastructure.
* Major Incident Management: Act as the primary contact for major incident response and escalations.
* Vendor Management: Govern the performance of managed service providers and vendors against established Service Level Agreements (SLAs).
* Disaster Recovery: Maintain accountability for disaster recovery and business continuity management services.
* Operational Leadership: Deliver day‐to‐day support services to the business, including executive‐level VIP service and the management of client‐facing service hubs.
Required Qualifications And Experience
* Experience: A minimum of 5 years in a similar Operations Lead or Technical Lead capacity.
* Critical Incident Management: Significant experience managing major incidents and performing under pressure is mandatory.
* On‐Call History: Proven previous experience working on‐call is essential.
* Collaboration: Strong capability as a team collaborator with the ability to maintain high levels of customer trust.
* Technical Expertise: A tertiary qualification in technology (or equivalent) and an ITIL Foundation or Practitioner certification.
* Tool Proficiency: Extensive experience with service management tools (e.g., ServiceNow) and CMDB/asset inventory management.
On‐Call Roster
Due to the critical nature of the systems supported, this role involves a rotating on‐call component to manage high or critical incidents outside of standard business hours. This is currently structured as 1 week in every 4.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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