Medical Receptionist Role
We are seeking a skilled Medical Receptionist to join our team, providing exceptional customer service and supporting the smooth operation of our facility.
About the Role:
* As a Medical Receptionist, you will be the first point of contact for patients and visitors, requiring excellent communication and interpersonal skills.
* You will be responsible for managing appointments, referrals, and patient data, ensuring accuracy and attention to detail.
* Your role will also involve coordinating with medical staff, responding to queries, and maintaining a high level of confidentiality.
Key Responsibilities:
* Customer Service: Deliver exceptional customer service, resolving issues promptly and professionally.
* Appointment Management: Schedule appointments efficiently, utilizing our state-of-the-art RIS system to manage bookings and reminders.
* Patient Data Management: Maintain accurate and up-to-date patient records, adhering to confidentiality protocols.
* Referral Coordination: Action patient referrals from multi-disciplinary teams, ensuring seamless communication and collaboration.
What We Offer:
* Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity.
* Comprehensive Training: Benefit from our state-of-the-art training program, designed to equip you with the skills and knowledge to excel in your role.
* Expert Team: Learn from an experienced team willing to share their knowledge and expertise.
* Fitness Passport: Access over 1000+ fitness locations nationwide, promoting work-life balance and well-being.
* Employee Benefits: Enjoy a range of benefits, including paid parental leave, assistance programs, discounts to hundreds of retailers, travel, and on-healthcare for you and your family.
* Career Development: Explore fantastic opportunities to further your career with us.
Requirements:
* Customer Focus: Experience in a customer-facing role is highly valued.
* Tech Savvy: Advanced computer and keyboard skills are essential.
* Service Excellence: Deliver exceptional customer service every time, demonstrating a commitment to quality and excellence.
* People Skills: Show care, compassion, and empathy to our patients, colleagues, and professionals.
* Problem-Solving: Optimise appointment slots with your analytical skills, ensuring efficient use of resources.
* Time Management: Stay organised and meet team KPIs, prioritising tasks and deadlines effectively.