Overview
Ozlocal is an Australian Managed Service Provider (MSP) delivering IT support across hospitality, retail, and SME clients. We require a highly capable remote IT support technician to join our team, working alongside our lead technician. The successful applicant must be comfortable in an MSP environment — juggling multiple client requests, managing priorities, and working with our RMM (Atera) to deliver structured support.
Responsibilities
- Handle Level 1/2 tickets across Microsoft 365, Windows, networking, and hardware.
- Manage Microsoft 365 tenant migrations (mailboxes, shared mailboxes, distribution groups).
- Administer Intune policies, Teams, and OneDrive setups.
- Work with Atera for monitoring, ticketing, and remote access.
- Document solutions and update knowledge base.
- Escalate complex cases appropriately while ensuring end-user satisfaction.
Requirements
- Previous experience working for an MSP (or equivalent multi-client support environment).
- Strong skills in Microsoft 365 migrations and administration.
- RMM experience (Atera preferred, but Datto/Kaseya/SolarWinds accepted).
- Networking fundamentals (DNS, DHCP, firewalls, VPNs).
- Strong troubleshooting methodology and ability to work independently.
- Fluent English and good written communication.
- Availability during Australian business hours.
Nice to Have
- PowerShell scripting for automation.
- Cybersecurity awareness (MFA, conditional access, Defender).
- Experience with hospitality POS or multi-site environments.
Why Work With Us
- Growing MSP with strong client pipeline.
- Clear direction from lead technician.
- Long-term contract opportunities as we expand.
Minimum Experience & Availability
Minimum 1-2 years of MSP experience required.
Ability to independently perform Microsoft 365 tenant migrations required.
Australian work rights required for this position.
Core Responsibilities
Provide remote IT support for Microsoft 365.
Manage and troubleshoot Atera systems.
Ensure network security and performance.
Respond to client queries promptly.
Document support requests and resolutions.
Application Questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as an Information Technology Support Specialist?
- Do you have experience in administration?
- Do you have customer service experience?
- Do you have technical support experience?
- Do you have a current Australian driver\'s licence?
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